Main purpose of post This role will oversee key functions of the day-to-day running of the charity to ensure we can effectively support people affected by cancer across South Yorkshire, Bassetlaw and North Derbyshire. You will be responsible for key operational functions including: our workspaces and facilities, which includes buildings and our outreach services on the big purple buses; Health & Safety and risk management, Operational policies, IT systems, GDPR compliance and contingency planning. You will manage our third-party provider relationships and also lead improvement projects in the charity to make sure we are always learning, improving and making the best use of the generosity of our donors. You will provide a pivotal role, ensuring our teams have what they need to work safely, effectively and efficiently. You will be the on-site go-to person to solve daily operational issues as they present, acting as a calm and resilient manager providing clear direction and guidance. This is the perfect role for anyone who loves to be in the thick of the day-to-day running of an organisation, who can juggle multiple priorities and who understands that strong operational management is the cornerstone of a wellsupported team. Key Responsibilities Operational Support Lead on production of an annual operations improvement plan, collaborating with teams across the charity to ensure their operational support needs are listened to and met. Manage and develop operational systems to support the effective delivery of Weston Park Cancer Charity as the organisation grows; conduct regular reviews of internal operational processes, including reviewing contracts and monitoring systems. Support the Head of Governance and Operations in effective management of supplier contracts including building leases, IT support provider, third party suppliers, cleaning. Ensuring legal, regulatory, and contractual compliance for each contract whilst achieving value for money. Provide operational management of our working spaces, including our buildings, facilities and also our big purples buses within the community, ensuring the public, colleagues, volunteers and visitors are safe and experience a warm and welcoming environment. Lead on the coordination of charity vehicles maintenance and insurance, working with the Head of Cancer Services, Transport Coordinator and Service Development and Engagement Manager for the Outreach Team. Review, Develop and Produce operational policies and procedures to ensure the smooth running of the organisation (e.g. Lone Working). Act as a Charity Data Protection Officer (DPO) and lead on data collection and storage in line with current GDPR and Data Protection Regulations. Lead with producing monthly and quarterly Operations Reports, and producing any further reports requires for assurance purposes for the Leadership Team and the Board of Trustees. Health & Safety Lead on Health & Safety and risk management, and the annual H&S audit with the support of our external advisor, ensuring risk assessments are undertaken and the charity fulfils its legal duties in relation to our buildings, services, fundraising activity and home-based working. Ensure all staff and volunteers are trained on H&S and there is appropriate coverage of Fire Marshalls, First Aiders, MHFA etc. on site, in outreach services and for our charity events, as appropriate. Lead on our contingency planning and maintaining our business continuity plan. Tech Support Lead on cyber security training and improvements. Lead on IT equipment and access for staff, including the onboarding and off boarding process and management of access to shared folders and platforms. Workwear and equipment Manage stock control and ordering of office and facilities supplies. Support & Development Manage the Operations Assistant and support their development. Lead the Operational Working Group to ensure operational matters are progressed in a timely and efficient manager, reporting progress to the Leadership Team. Lead with the co-ordination of the annual renewals training for H&S, Fire Marshalls and MHFA, support HR with the induction training of new staff. Undertake operational improvement projects as directed by the Head of Governance and Operations Attend and contribute to team meetings and 'away days' and be an active, invested member of our team. Ability and willingness to travel throughout the region to attend charity fundraising events and outreach services. Able to work flexibly, including working in the evenings and at weekends.