Salary & Benefits
Rate of pay: £16.99 per hour
Incentives: Potential performance‑related bonus of up to 20% following your probationary period
Shift Patterns (36 hours per week)
* Sunday to Thursday 6am to 2pm
* Sunday to Thursday 7am to 3pm
* Sunday 10am to 6pm, Monday to Thursday 11am to 7pm
* Sunday 10am to 6pm, Monday to Thursday 12pm to 8pm
Training
A comprehensive 5‑week onsite induction in Leicester (Monday to Friday 8am–4pm) starting on the 18th May 2026
Location
Hybrid working at our Radar Road Contact Centre, Leicester (LE3 1UF). At least one day a week based at the Contact Centre
The role
Join our dynamic International department and take on the challenge of supporting our global reach. You will engage with customers, handle enquiries with care, and resolve issues efficiently to create a positive experience every time. Working closely with internal teams, you’ll ensure every interaction is smooth and supportive.
This is an incredible opportunity for a fluent Hebrew speaker who enjoys problem‑solving and thrives in a fast‑paced, collaborative environment where we never stand still.
What you’ll take on
* Always think customer: Deliver professional support in Hebrew and English across phone, email, WhatsApp and live chat, ensuring every interaction is clear and helpful.
* Make it happen: Support customers with a range of enquiries, from orders to account questions, always aiming for an effective resolution.
* Invite collaboration: Work with internal teams to investigate and resolve queries quickly, contributing to a seamless experience.
* Learn to evolve: Use our internal systems to keep accurate records, maintaining attention to detail while looking for ways to improve our processes.
* Keep it real: Build lasting relationships by being honest, showing empathy, and providing a high level of care.
* Take it on: Handle challenging conversations with a calm, professional manner to ensure every interaction remains positive.
What you’ll bring
* Fluency in Hebrew: You can communicate clearly and confidently in both written and spoken Hebrew.
* Strong English skills: You’ll support a diverse customer base with ease.
* Customer experience: You have previous experience in a customer‑facing role or contact centre and understand what great service looks like.
* A problem‑solver mindset: You have strong attention to detail and the ability to think on your feet.
* Tech savvy: You are confident using computer systems and CRM platforms, with the ability to learn new tools quickly.
* A positive approach: You are proactive, professional, and have a genuine passion for helping people.
About International
Our international reach is growing faster than ever. From our roots in the UK, we now serve over 1.5 million customers internationally across 130 countries. As we expand through exciting partnerships in the US and new stores across India, our Leicester‑based International team is looking for people to help us grow.
Our Commitment to Diversity, Equity, and Inclusion
NEXT is a Disability Confident Level 2 employer. We’re committed to building an inclusive, inspiring workplace where everyone feels respected, valued, and a true sense of belonging. Our aim is to support every individual to reach their full potential, whoever they are.
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