Receptionist and Administration Assistant (Part time - 16hrs)
Job summary: If you want to help people get the primary care they need and make a difference in general practice, come and join us at Hilary Cottage Surgery in Fairford as a member of our Reception and Administration Team. Working with our reception and admin team is interesting, fulfilling, and challenging, all at the same time. It is rewarding—especially when you help patients access the right services quickly and receive their thanks. Your role is to offer help and assistance to our patients seeking care and to present a friendly, welcoming face and voice for our practice. You will receive, assist, and direct patients to appropriate services or healthcare professionals courteously and efficiently. You will project a positive and friendly image to patients and visitors, either in person or via telephone. You will cooperate in all practice matters, providing general assistance to the entire team, ensuring a productive and positive atmosphere, and delivering a positive patient experience. This role is for Mondays 8:30am to 5:00pm, Tuesdays 8:30am to 6:45pm, and Fridays 8:30am to 5:00pm.
Main duties include:
1. Handling general enquiries, explaining procedures, booking appointments, and advising the team when issues arise.
2. Using judgment and communication skills to ensure urgent cases are seen promptly and appropriately.
3. Managing telephone calls, diverting calls, and taking messages accurately.
4. Collecting information, entering data, and assisting with administrative tasks.
5. Maintaining practice records, appointments, diaries, and recall systems.
6. Preparing rooms for surgeries and clinics.
7. Liaising with community staff (Midwives, Frailty Team, District Nurses, Health Visitors) regarding patient care and record management.
8. Supporting the smooth running of the surgery with additional tasks as needed.
Overview of our organization: Located in Fairford, Gloucestershire, near the Oxfordshire and Wiltshire borders, we are a friendly, supportive team of around 35 people. Hilary Cottage Surgery has served the community for many years, currently run by 3 GP partners. We have approximately 7,500 patients, with a dedicated team of GPs, nurses, pharmacists, and admin staff. Whether you live locally or in the surrounding area, you can enjoy a short rural drive or walk to work. We prioritize everyone's well-being at work and strive to be a great place to work!
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