Fantastic opportunity to join our outsourcing line of business at WTW as a Reconciliation Lead at our Redhill office. The Reconciliation Team are responsible for ensuring all unit and cash reconciliation reporting is completed within agreed SLAs.
You will take ownership of the end-to-end analysis of the reconciliation reporting for the number of pension schemes and will need to ensure all reporting is delivered accurately and within tight timescales. The role will involve analysis of financial transaction data from the Admin and Accounting system, and you will need to oversee the team deliverables to ensure that all data is fully reconciled and accounted for, and actions are taken to resolve any queries and/or aged balances.
We offer full training, a competitive salary, and a comprehensive benefits package, including a generous pension scheme, life and medical insurance, and flexible options like dental and critical illness coverage.
If you’re ambitious, self-driven, and thrive in a dynamic environment, we invite you to apply for this role today.
Due to the importance and nature of this role, it will be mainly office-based initially as we feel it’s important you spend time with your team – but once established we can offer flexible homeworking in line with our new hybrid working model.
The Role
Operations Management/Operational Effectiveness
1. Deliver KPIs in line with the prescribed targets
2. Plan ahead, prioritise and organise work to meet the ongoing business priorities
3. Work with the UK and offshore team to monitor the end-to-end production and review of the reconciliation reporting to ensure service levels are achieved
4. Manage stakeholder relationships
5. Produce monthly management reporting and highlight areas of concern with suggestions on how things could be improved
6. Provide additional reporting and analysis to assist with the resolution of any queries
7. Assist with internal and external audit checks
8. Manage resources efficiently through peaks and troughs in the business cycle
9. Develop an in-depth understanding of the technical and procedural aspects of the DC reconciliation function
10. Facilitate smooth knowledge transfer and ongoing development within the team via well-documented and updated training materials
11. Coach, mentor and drive colleague training, development and team performance
People Management/ Development
12. Provide direction and guidance to the team on a day-to-day and monthly look-ahead basis
13. Set objectives for direct reports and conduct regular appraisals
14. Communicate regularly with team members via 1-2-1 meetings and team meetings
15. Manage and delegate work fairly and effectively within the team
16. Develop individuals to their full potential
17. Manage absenteeism and attrition in the team