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Overview
The Technology Department is responsible for the operation and support of all IT systems within the company. The IT Support Engineer plays a critical role by directly supporting all team members, providing timely and quality desktop hardware, software, and mobile device troubleshooting, employing a high degree of customer service, technical expertise, and responsiveness. This position requires a strong work ethic and the ability to work well while prioritizing multiple requests. The support engineer is part of a global team with a vested interest in providing excellent support.
What You'll Do
* Monitor Helpdesk system for inbound issues and ensure all issues are logged and documented
* Provide thoughtful end user computing support for diverse business units and different locations
* Maintain a flexible approach to work schedule with early starts, late finishes and working weekends as rotating patterns, subject to business requirements
* Adherence to and enforcement of all information security protocols
* Perform preliminary server administration and manage the network connectivity
* Help champion, deploy, and support new technologies to address business needs
* Demonstrate excellent communication skills, integrate well at all levels and be able to work independently
* A strong ability to remain focused with a professional and flexible attitude while multi-tasking
* Always maintain complete confidentiality and discretion
You Have These
* Previous experience in a level one IT support role
* Administer, maintain, and support Microsoft Office productivity suite
* Microsoft Azure Active Directory & Microsoft O365 Admin, including user account administration
* Remote access and VPN Configuration and Administration
* Enterprise experience in deploying, managing, and supporting Windows, macOS, and iOS platforms
* Enterprise Level AV Administration and Support
* Set up and support mobile devices and desktop telecommunications
Working Conditions
Fixed Term Contract until March 2026 - West London, Chiswick Park. Mon-Fri onsite, 9am-5pm.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Information Technology
Industries
* Entertainment Providers
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