Job Summary
To efficiently manage all arrangements necessary for the fulfilment of holidays: booking flights, guides, hotels, vehicles, activities and maintaining Pura Aventura’s excellent relationships with local partners.
Your Role
Locally-rooted enterprise and hosts are at the heart of every Pura Aventura holiday. Our network of trust helps us create travel experiences rich in personality, grounded in nature, and filled with the character of the communities you visit.
Pura Aventura works directly with the vast majority of its local partners which makes the role very detailed and involved. You are the point of contact for our local partners pre-departure and during the trip, as well as a key link internally for the sales, product, finance and customer service teams.
As a Reservations Executive you will be responsible for booking all services on an itinerary and all operational tasks involved with ensuring a smooth and trouble-free journey for our clients whilst always keeping eyes peeled for ways to wow. This role is key to ensuring that we can deliver a seamless experience for our clients and act as an operational point of contact to our local partners.
Your responsibilities
Book all services on an itinerary in a timely manner. This involves everything from an initial availability check through to confirmation of the services and includes flights, hotels, guides, activities, transfers, vehicles and restaurants.
Check all arrangements and invoices against the itinerary and ensure invoices are processed in time to ensure our local partners receive prompt payment.
Maintain and develop our excellent relationship with local partners.
Work closely with the product, customer service, sales and finance teams to ensure that we can deliver a seamless experience for our clients and act as an operational point of contact to our local partners. This may involve answering emergency calls or messages out of office hours.
About you
A born organiser and multi-tasker. The role is fast-paced and involves managing high volumes of very detailed work.
You possess a strong desire to get things right.
Spanish language is essential to the role
Keen attention to detail whilst ensuring speed of response and accuracy
A natural problem solver and ability to stay calm under pressure
You demonstrate openness and curiosity. You learn from mistakes and past experiences, always showing courage and stepping out of your comfort zone. You support the development of a learning culture.
Ability to work independently often to tight deadlines
Positive, can-do attitude with a desire to make a difference through your work.
Benefits
Competitive salary with plenty of opportunities for growth
50% employee discount on Pura Aventura trips
Friends & Family discounts on Pura Aventura trips
Personal travel voucher to use in one of our destinations
Training and development support, including a generous allowance for personal growth
Time off to volunteer for causes of your choice
Holiday allowance of 34 days increasing 1 day each year (from year 3) including bank holidays
Hybrid working between home/remote and our Brighton seafront office
Company pension scheme
Cash health plan with BUPA
Free Network Railcard
Cycle to work scheme
Flexible working and a supportive, friendly team environment
Regular socials and team events
Casual dress code
Relaxed and inspiring office by the sea in Brighton