Desktop Loss Adjuster - Tonbridge
Trinity Claims is a claims management company based in Tonbridge, that designs and delivers claims strategies to meet the needs of our partners. Our team consists of talented professionals with a proven track record in leading and delivering change in insurance companies. We have a leadership team dedicated to growing the business, with a family feel and a welcoming culture who are all focused on delivering the best services for our customers.
An office-based role to assist our Policyholders with any building related queries in relation to their claim and progress the claim as efficiently as possible. To also provide technical support for the Claims Team and help build their understanding.
To progress and finalise Buildings insurance claims, this will include updating reserves, offering cash settlements, instructing Contractors, and closing claims as required.
To review non delegated Surveyor reports and deliver claims decision to Policyholders.
To review decline disputes to ensure the correct decision has been made in line with the terms of the policy and deliver the outcome to the Policyholder.
To validate our contractors scope estimates in line with our estimating software and policy conditions.
Progress and update Buildings Insurance claims including updating reserves, cash settlement payments, contractor instructions and closing claims as required.
Provide technical support to the claims team in respect of buildings damage.
To liaise with Policyholders and suppliers via the portal and phone.
To assist with audit and oversight of our Surveyor Network and Contractors with Regional Technical Surveyor and Supply Chain Manager assistance.
Ensure the claim is progressed in a timely manner and moved to completion as quickly as possible.
At least 2 years of experience within the Home Claims Industry
Tact and assertiveness when dealing with Supplier/Surveyor Network
25 days Annual leave plus statutory holidays.
On-site gym
Free on-site parking
Free on-site breakfast bar
Discretionary performance related bonus
Life insurance cover
Enhanced company pension scheme
Cycle to Work Scheme
Employee of the month & employee of the year awards
Refer a Friend scheme
An extra day’s holiday for your birthday
Paid volunteering/charity day a year
Support in your development and wellbeing, including an Employee Assistance Program (EAP)
Eye test vouchers
Training and development opportunities at all levels through Trinity Academy and Apprenticeship programs
Social events
We kindly request that no agencies contact us regarding this position. Trinity Claims is an equal opportunities employer and we positively encourage applications from suitably qualified and eligible candidates regardless of your gender, age, race, disability, ethnic background, religion or belief, sexual orientation, gender reassignment, marital status, or pregnancy and maternity.