HEAD OF CLIENT SERVICES
CHELTENHAM (3 DAYS P / W ONSITE)
UP TO £70,000 P / A DOE
Are you a strategic Head of Client Services looking for your next challenge? Do you thrive in a fast paced, exciting environment? If the answer is yes, get in touch!
Our client is an industry leading agency based in Cheltenham. They are looking for a Head of Client Services to join them on a full-time, permanent basis.
BENEFITS
Bonus scheme
Discounts across multiple brands
25 days annual leave, plus bank holidays
Birthday off
Monthly team days out
THE ROLE
Oversee senior client relationships, acting as the primary contact
Build partnerships with clients to understand their goals
Lead all strategic planning across all client accounts
Support the strategic input for new business opportunities
Oversee project management frameworks to ensure campaigns are delivered on time.
Continuously improve delivery processes
Line manage and develop a growing team
Set clear expectations and KPI's
Own client forecasting, capacity planning and revenue accountability
Identify opportunities for account expansion and upselling
ESSENTIAL
Strong, proven experience in Client Services or Account Leadership within a Social, Influencer or Digital Marketing Agency
Proven track record of managing and growing high-value client accounts
Strong conflict management experience and negotiation skills
Demonstrated experience in strategy development and campaign management
Strong commercial acumen with experience owning revenue targets or forecasts
Agilis Recruitment LTD is acting as an agency on behalf of our client.
We value diversity and equal opportunity. All applications will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, natural origin, disability, age or veteran status.
If you do not hear back within 5 working days of your application, please assume you have been unsuccessful in this instance
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