Overview
There is more to the RCN than you might think. We’re a professional organisation and trade union with a membership of over half a million nurses, midwives, nursing support workers and students. We support their practice, represent them, lobby on their behalf, and develop them. We exist to make a positive difference to the working lives of our members and ultimately to standards in patient care. Our employees are drawn from many walks of life – we are nurses, marketers and communicators, administrators, IT professionals, policy and finance experts, lawyers… together we are so much more. We couldn’t do what we do without our people. Our people are our greatest asset, and we want people who can contribute to our purpose in line with our values.
As our Head of Operations for the North West Region, you’ll bring energy, positivity and strong leadership to support and guide our local team. You’ll champion truly integrated working across the professional and trade union elements of the RCN, collaborating closely with colleagues across departments to ensure a seamless and high‑quality service for members. As a core member of the Regional Management Team, you’ll play a vital role in shaping and delivering the region’s services. You’ll ensure that members receive exceptional advice, support and representation, while modelling inclusive leadership and driving our commitment to challenge discrimination wherever it occurs.
You’ll lead and develop our Senior RCN Officers and oversee the work and growth of our reps and activists. Working with fellow regional leaders, you’ll help drive member and activist recruitment, retention and engagement across the North West. Every day will bring new opportunities to support, coach and strengthen your team. While championing the needs of our existing members, you’ll also recognise the potential of new ones—bringing fresh ideas, insight and innovation to help us grow and extend our reach.
As an experienced operational leader, you’ll bring a solid understanding of contemporary nursing and the wider health and social care landscape. You’ll also have a strong grasp of best practice in employment matters, including equality, diversity, human rights and fair workplace practice. Central to your success will be your ability to build effective professional relationships and foster genuine collaboration across teams and departments. A commitment to trade union values and to protecting and advancing workers’ rights is essential. Equally important is your personal dedication to promoting and embedding equity, diversity and inclusion in everything you do. At the Royal College of Nursing, we achieve our best when we think bigger, better and brighter. Bring that mindset, and together we’ll make anything possible.
Responsibilities
* As our Head of Operations for the North West Region, you’ll bring energy, positivity and strong leadership to support and guide our local team. You’ll champion truly integrated working across the professional and trade union elements of the RCN, collaborating closely with colleagues across departments to ensure a seamless and high‑quality service for members.
* As a core member of the Regional Management Team, you’ll play a vital role in shaping and delivering the region’s services. You’ll ensure that members receive exceptional advice, support and representation, while modelling inclusive leadership and driving our commitment to challenge discrimination wherever it occurs.
* You’ll lead and develop our Senior RCN Officers and oversee the work and growth of our reps and activists. Working with fellow regional leaders, you’ll help drive member and activist recruitment, retention and engagement across the North West.
* Every day will bring new opportunities to support, coach and strengthen your team. While championing the needs of our existing members, you’ll also recognise the potential of new ones—bringing fresh ideas, insight and innovation to help us grow and extend our reach.
* As an experienced operational leader, you’ll bring a solid understanding of contemporary nursing and the wider health and social care landscape. You’ll also have a strong grasp of best practice in employment matters, including equality, diversity, human rights and fair workplace practice.
* Central to your success will be your ability to build effective professional relationships and foster genuine collaboration across teams and departments.
* A commitment to trade union values and to protecting and advancing workers’ rights is essential. Equally important is your personal dedication to promoting and embedding equity, diversity and inclusion in everything you do.
* At the Royal College of Nursing, we achieve our best when we think bigger, better and brighter. Bring that mindset, and together we’ll make anything possible.
Qualifications
* Experienced operational leader with a solid understanding of contemporary nursing and the wider health and social care landscape.
* Strong grasp of employment matters, including equality, diversity, human rights and fair workplace practice.
* Ability to build effective professional relationships and foster collaboration across teams and departments.
* Commitment to trade union values and to protecting and advancing workers’ rights; dedication to promoting equity, diversity and inclusion.
What we offer
* Impressive range of benefits, a broad range of learning development opportunities and an award-winning health and wellbeing programme.
* Annual leave up to 32 days plus bank holidays, three additional days for the Christmas break, and generous maternity, adoption, paternity, and shared parental leave packages.
* Competitive pay structure with annual pay progression until you reach the top of the salary scale. New employees are normally offered the first point of the salary range, with possible higher starting salary depending on skills, experience and current salary.
* Flexible working arrangements to support work–life balance.
* Hybrid working model allowing up to 60% remote work; remaining 40% in-person at the Regional Office, other RCN locations, or with members and stakeholders.
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