Overview
If you’re looking for a career where you will be respected as an individual and valued for the contributions you make, join HSBC. Global Trade Solutions vision is to ‘connect the world through trade’ by bringing the future of trade to our clients through Global Trade Solutions. Trade is changing, clients need us more than ever, and new models and capabilities are needed to compete. For our customers, we need to remain committed to being strategic partners, global connectors, and innovative problem solvers to help businesses and economies grow.
This is a fantastic opportunity to join the team as a Customer Services Assistant. The Document Management team plays a pivotal part in making Global Trade happen.
Responsibilities
* Provide a high level of service to customers, working quickly and smartly with customer and bank instructions, whilst minimizing operational errors, through pre-processing of documents and preparing outgoing letters and documents.
* Remain diligent by having oversight of the work in progress, to ensure all instructions are processed on time.
* Question and highlight work items that are stuck in the process and be curious to challenge the status quo.
* Create workflow cases in order to resolve queries via our client services telephony team and respond to requests from the processing team, where queries are raised on the documents prepared.
* Play your part in ensuring all our customers always receive a fantastic quality service.
Qualifications
* A good team player that is happy to collaborate and deliver on common goals, be part of a brilliant team of people supporting each other to do their best.
* Strong attention to detail ensuring your send all correspondence correctly to the right customer.
* Ask questions and embrace change. Enjoy problem solving and have the ability to think on your feet to find solutions.
* Willingness to take ownership and follow set procedures and guidelines.
* Self-led enthusiasm to grow, succeed and learn. We are passionate about you and your future career.
* Excellent attendance, time keeping, and reliability are all essential skills for this role.
Location and work arrangement
This is an entirely office-based role, based at our new Leicester office on Bede Island. You will have access to on-site facilities.
Diversity, inclusion and accessibility
Being open to different points of view is important for our business and the communities we serve. HSBC is dedicated to creating diverse and inclusive workplaces. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone. We are a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role. If you have a need that requires accommodations or changes during the recruitment process, please contact our Recruitment Helpdesk.
How to apply and practical details
Email: hsbc.recruitment@hsbc.com
Telephone: +44 207 832 8500
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Other
Referrals increase your chances of interviewing at HSBC by 2x. Get notified about new Customer Service Assistant jobs in Leicester, England, United Kingdom.
#J-18808-Ljbffr