Overview
With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
As a Manager of Cloud Solution Architects (CSAs) in Microsoft’s Customer Success organization, you will lead a team of senior technical experts who help enterprise customers design and deliver secure and scalable, AI solutions across data, application innovation, and infrastructure workloads on Azure. You’ll guide your team in driving customer success through architectural leadership, technical delivery, and innovation, accelerating adoption of services like [insert Azure Services related to qualifier 2]. In this role, you’ll foster a culture of learning, inclusion, and consumption excellence, while partnering across engineering, sales, and support to remove blockers, scale impact, and deliver measurable business outcomes.
Qualifications
Minumum qualifications:
1. Experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting
2. Experience in people management, including managing consultant practice managers, technical sales managers, and/or technical architect managers
Preferred Qualifications:
3. Experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting
4. Experience working in a customer-facing role (e.g., internal and/or external)
5. Experience leading technical projects, teams, or functions
6. Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications)
Responsibilities
7. Lead and inspire a team of senior Cloud Solution Architects (CSAs) focused on Data, AI, App Innovation, and Infrastructure, fostering a culture of inclusion, growth mindset, and technical excellence.
8. Coach your team to deliver secure, scalable, and AI-ready solutions that drive measurable business value across customer engagements.
9. Oversee end-to-end technical delivery, ensuring delivery excellence, resolving blockers, and enabling production-scale readiness for mission-critical workloads.
10. Align team efforts with Microsoft’s Cloud and AI strategy by tracking performance metrics, accelerating growth and ensuring customer success plans are complete and accurate.
11. Guide your team’s development and reuse of repeatable intellectual property (IP) to accelerate solution deployment and scale impact across engagements.
12. Champion customer success by building trusted relationships, representing the voice of the customer, and influencing product improvements through strategic feedback to engineering.
13. Promote your personal growth and team’s continuous learning and technical depth through certifications, skilling plans, and active participation in technical communities.
14. Drive innovation and operational excellence by enabling next best actions, generating incremental pipeline, and aligning with Customer Success priorities.
15. You will focus on [Insert Technology focus] in the Cloud & AI Customer Success Org
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.Industry leading healthcareEducational resourcesDiscounts on products and servicesSavings and investmentsMaternity and paternity leaveGenerous time awayGiving programsOpportunities to network and connect