Overview
The successful candidate will work alongside our existing administration team to provide administrative and secretarial support to the North Community Treatment Team, which operates across two sites: Anderson Court in Berwick and Hawkhill in Alnwick. Travel between these bases may occasionally be required. The post holder will provide a comprehensive and high-quality secretarial and administrative service at all times. You will be responsible for a variety of tasks assigned by the Administration Team Lead and Clinical Managers. This is a varied role supporting key functions of the team. The successful candidate will deliver a proactive and comprehensive administrative service.
Responsibilities
* Updating and maintaining accurate records using RiO (electronic patient information system)
* Typing letters and reports accurately and in a timely manner
* Supporting and minuting meetings as required
* Managing correspondence and communications efficiently
* Handling incoming enquiries and telephone calls professionally
* Liaising with internal teams and external stakeholders
* Greeting visitors and coordinating appointments and meetings
* Providing general administrative support as required, under the direction and guidance of the Admin Team Lead
* Carrying out reception duties and cross-cover support during staff absence or as needed
* You will be expected to work independently, manage a busy workload, and prioritise effectively to meet tight deadlines
Qualifications
* Excellent organisational, communication, and interpersonal skills
* Ability to work under pressure and use initiative
* Attention to detail and a high standard of written communication
* Proficiency in Microsoft Office applications
* Previous administrative or secretarial experience, including minute-taking experience, preferably in a healthcare setting and including typing live during discussions
* Fast, accurate advanced typing/keyboard skills (audio-typing skills and experience is also desirable)
* Confidence in using electronic patient record systems (e.g. RiO - though training will be provided)
Contract and Team Information
An exciting opportunity has arisen for a motivated and suitably experienced Administration Officer (Band 3) to join our administrative team at Anderson Court, Berwick. This is a full-time position offered on a fixed-term contract for 12 months.
About CNTW and Working Here
We are Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust (CNTW). We are committed to becoming an inclusive employer representative of the community we serve. CNTW offers flexible working, development opportunities, and a range of benefits including NHS pension, annual leave, and wellbeing initiatives. DBS note: it is a requirement of this Trust that all external applicants pay for their own DBS certification if a DBS check is required for the post (the payment is deducted from the first monthly pay).
Benefits and Opportunities
* A supportive, friendly working environment
* Access to NHS pension scheme and a range of staff benefits
* A generous and competitive annual leave allowance
* Employee wellness and wellbeing initiatives
Opportunities span across CNTW’s footprint with flexible working options and various staff networks and development initiatives to support ongoing career progression.
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