IT Service Delivery Manager | 2 Days in London (3 days WFH)
You know what good service looks like. You've worked with vendors, wrangled SLAs, and kept delivery on track even when things got messy. Now you're ready for a role where your voice matters, your ideas land, and your leadership drives real change.
We're looking for an IT Service Delivery Manager to join a growing team that's serious about service excellence, but not stuck in its ways. You'll be the bridge between our business and our service providers, making sure what's promised gets delivered, and what's delivered keeps improving.
What's in it for you?
* c. £60,000 salary + benefits
* Hybrid working: 2 days a week in our London office
* A chance to shape how services are delivered across a multi-sourced environment
* Opportunities within to progress to Senior SDM.
What we're looking for:
* Someone to grow with the role. Expecting c. 5 years IT experience, with 2+ in Service Delivery.
* Comfortable managing vendors, contracts, and performance.
* Knows ITIL (v4 is a bonus), understands Agile, and isn't afraid to challenge the status quo
* A calm communicator who can influence stakeholders and lead with empathy
* Ideally understand SIAM models or multi-sourced setups
If you've managed IT Supplier Relationships and have strong service delivery experience?
Please do get in touch.