Job Title: Recovery Analyst
Reports to: Credit Control Manager
Responsibilities:
• Take pride in your work and exercise a high level of due diligence when managing your open loan case portfolio.
• Support the Credit Control Manager by collating and providing data from your open loan portfolio when required.
• Build and maintain strong working relationships with clients within your portfolio.
• Manage and respond promptly to communications assigned to you within the credit control email account.
• Develop a strong understanding of the CRM system and proactively suggest system or process improvements to the Credit Control Manager and Head of Operations.
• Manage loan accounts passed to you by the credit control team, particularly customers in arrears who are no longer responsive.
• Conduct in-depth online investigations using tools such as Companies House and social media platforms.
• Carry out personal and asset tracing to gain a full understanding of each customer’s circumstances.
• Ensure all chase notes are accurate and up to date so the wider team has full visibility of account activity and management.
• Make regular contact with customers to understand their financial circumstances, negotiate repayment arrangements, and get accounts back on track.
• Collect payments using approved methods, ensuring all payments are accurately logged and reconciled.
• Manage payment reminders and requests for customer bank statements.
• Take ownership of requesting, reviewing, and assessing bank statements, using sound judgement to propose appropriate outcomes such as reduced payment plans.
• Be fully informed on each customer’s situation prior to making contact and prepared for challenging conversations with clear objectives.
• Schedule compliance visits to customer business or home addresses when required, ensuring the Collections Pipeline is updated and all visit requirements are completed.
• Regularly monitor Companies House for any changes relating to customers, making this a daily task.
• Demonstrate a strong understanding of liquidations and insolvencies, including how they impact recovery strategy and escalation decisions.
• Work proactively towards achieving weekly performance targets.
• Maintain accurate file management on the server, ensuring documents are consistently named and stored in the correct folders (e.g. Closed, Recoveries, Courtney & Courtney).
• Make informed decisions to escalate cases to legal liaisons once all recovery options have been exhausted.
• Demonstrate a clear understanding of the Security Register before taking enforcement action.
Our client is a small but growing team based in Windsor with a fast-paced workplace culture.
There will be plenty of opportunities for you to build your career here with as we are in a period of growth and are passionate about investing in our team.
Our office is a 1-minute walk from Windsor & Eton Riverside train station. Our office hours are Monday to Friday 08:30am to 5:00pm