As a Carr's Billington Machinery Master Technician, you'll be the driving force behind exceptional technical support for leading agricultural brands such as Weidemann, Merlo, Krone, BVL, Hi-Spec and Major. You'll play a pivotal role in launching our new workshop, working hand‑in‑hand with the Machinery Manager to deliver seamless operations and industry‑leading service. This is your chance to build strong customer relationships, champion innovation, and make a real impact – whether in the workshop or out in the field. This role demands strong communication, adherence to company processes, and a commitment to maintaining dealer standards while building lasting customer relationships. If you're ready to take ownership, lead with expertise, and help shape the future of our customer support network, we want you on our team.
You will be at the heart of our operation, taking responsibility for day to day processes in line with company guidelines, while ensuring smooth communication between all parties. This is your opportunity to play a key part in offering industry leading levels of service to our internal and external customers by:
Responsibilities
* Leading technical support. You will be responsible for repairing, diagnosing, maintaining agricultural machinery and equipment from some of the most prestigious agricultural brands.
* Diagnosing and repairing problems with machinery and equipment to ensure each machine will operate to a high standard in alignment with manufacturer specification to a high level of accuracy.
* Taking ownership of Customer Care – working closely with the wider business and ensuring our customers, old and new, remain engaged.
* Supporting and growing a new area, carefully managing job allocation and building key customer relationships.
* Providing technical expertise and guidance as required across the business.
* Maintaining an on‑call service and offering out of hours support as required.
* Working within the workshop or in the field/on farm as required.
* Ensuring Dealer Standards are maintained across the department and maintaining a clean and efficient working environment.
* Maintaining a strong working relationship with all machinery departments ensuring work quality, accuracy and deadlines are met.
* Adhering to Company and Group policies and procedures, including but not limited to those relating to Safety, Health and Environmental.
* Ensuring all relevant legislation and approved codes of practice are adhered to in respect of ongoing compliance, including but not limited to UFAS, FIAS & NOPS assurance schemes.
Qualifications
* Experienced team players, able to operate to their own initiative and to tight deadlines with a ‘can‑do’ attitude.
* Individuals who have served their appropriate recognised apprenticeship and have recognised and certificated qualifications for servicing and repairing machinery from leading manufacturers.
* Those who are flexible in carrying out work both on customer premises and in our workshop.
* Those individuals with demonstrable knowledge of mechanical, electrical and hydraulic systems.
* Those who have the ability to manage change and to adapt to unexpected demands on a day to day basis.
* Confident IT users, including a working knowledge of diagnostic software, with a proven ability to use clear, concise language specific for the purpose and audience.
* Team players who show flexibility with working hours during busy season and weekends in a rapidly changing environment.
* Those with excellent working knowledge of IT systems, particularly diagnostic software.
* Those who have the capacity to assess priorities and manage competing deadlines both independently and as a member of a team.
* People who are experienced with equipment and machinery from any other sector.
A full UK Driving License is required.
Every day we provide rural and agricultural communities with the support they need to succeed. Whether it’s a healthier herd or flock, increased yields, faster growth rates, a decent return on land or simply a helping hand, we have the people, products and services to help our customers get from where they are now to where they want to be. This is why every role at Carr’s Billington is hugely important to our shared success and why we welcome talent from across all different backgrounds to work across our retail, feed, machinery, fuel and central support divisions. Carr’s Billington Agriculture is a subsidiary company of The Billington Group, who are also the proud owners of Criddle & Co., English Provender Company and Billington Foods.
Benefits
* An attractive salary package.
* Annual salary reviews in September each year.
* A minimum of 25 days annual leave.
* Opportunity to work for a well‑established family‑owned business with ambitions for growth and innovation.
* Your Health Health Assured: Access to an Employee Assistance Programme which offers counselling and health and wellbeing advice.
* Sick pay: Generous company sick pay entitlement.
* Health Cash Plan: A health cash plan allowing colleagues to claim back money spent on everyday health care such as optical, dental, physiotherapy and much more.
* Your Lifestyle Staff Discount: Colleagues are eligible for a generous staff discount on selected products at our Country Stores.
* Cycle to work scheme: A salary sacrifice scheme saving you tax on the purchase of a new bicycle and associated equipment.
* Flexible life assurance and critical illness cover: Choose to increase the level of life assurance cover already provided to you by the company or add critical illness cover, all at preferential rates.
* My Savings Hub: Access to an exclusive member's discount website with over 3,500 brands where you can save money and earn cashback on spends from grocery shopping to holidays.
* Salary finance benefits: Savings schemes, preferential rate loans and wage advances all through payroll as well as tools for financial education.
* Your Future Pension: Enrolment into the Company pension scheme after 3 months of employment.
* Training & Development: Role specific training and ongoing training and development opportunities identified through our annual appraisal scheme.
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