Operations Director (6 months' contract)
£85,000 pro rata
Westminster, London
Walterton and Elgin Community Homes (WECH) is community-owned and run by the people who live here, putting residents at the heart of every decision. We manage 674 homes in the Harrow Road Ward of North Westminster, as well as a community centre, a park and a variety of community and commercial spaces. We also run social and community activities to bring people together and support our neighbourhood.
With a rich and proud history, WECH is celebrated as a model of what resident-led housing can achieve, revitalising homes and neighbourhoods while building strong, inclusive and empowered communities. Having recently marked our 40th anniversary, we continue to grow, learn and make a difference every day.
We are now looking for an Interim Operations Director to join us and drive high-quality, resident-focused services across the organisation.
The Opportunity
You will lead a broad operational portfolio including housing, assets, repairs, building safety, community programmes, reception, facilities hires and management, resident engagement and IT.
Working closely with the CEO and Board, we will look to you to:
* Drive performance, compliance and value for money
* Champion a truly resident-centred approach
* Build a culture of accountability, collaboration and continuous improvement
* Play a key role in shaping WECH’s future direction
You will also deputise for the CEO and act as a visible, credible ambassador for WECH.
What You will Deliver
* High-performing services that meet regulatory standards and exceed resident expectations
* Strong asset and compliance leadership, with robust oversight across all safety areas
* Innovative, responsive housing services that reflect the needs of diverse communities
* Engaged teams who are motivated, accountable and focused on outcomes
* Effective partnerships that enhance services and community impact
* Financial discipline and sustainability across operations
Who We are Looking For
A strategic and hands-on leader who knows how to get things done. Experience of working in small housing associations’ operations would be an advantage.
You will bring:
* Senior leadership experience in social housing operations
* Expertise in asset management, compliance and service delivery
* A track record of improving performance and driving value for money
* Confidence in managing budgets, contracts and risk
* Deep understanding of regulation and the evolving housing landscape
Interested? Please email your CV to along with a supporting statement outlining your motivation and availability. We will be reviewing applications as they are received.
Closing date: Monday 13 April 2026