Job Title: Customer Success Executive
Location: Ormskirk – Office Based
Employment Type: Permanent
Salary: £28,000 per annum
Working Hours: Monday–Saturday, 9:00 am – 5:30 pm
Overview: Join our client as a Customer Success Executive, perfect for a candidate that has experience of managing & resolving customer complaints and post-travel concerns, ideally within a travel background due to this. You’ll work very closely with internal departments and also external suppliers in the ensuring of all complaints and concerns are resolved thoroughly and effectively.
Key Responsibilities:
Manage and resolve all customer concerns – handling and investigating customer complaints.
Communicating professionally with customer’s via e-mail, phone and written correspondence.
Maintaining accurate records of all correspondence and resolutions in the company’s CRM system.
Support the Customer Support Manager with the escalated complaints and in ad-hoc tasks as required.
Requirements:
Minimum 2 years experience within customer support / success – within the travel, hospitality or any similar sectors would be desirable but not essential.
Excellent written and verbal communication skills.
IT proficient – confident using CRM systems and Microsoft Office Suite.
Proficient in Google Analytics and Microsoft Office.
Passion for the travel industry and customer-focused mindset.
As this role is within walking distance of Ormskirk train station, it would be ideal to be on the Hunts Cross-Ormskirk trainline if you are reliant on public transport or if a driver, there are free on site car parking facilities.
Benefits:
Holidays & Flexibility: 24 days your birthday off (plus Bank Holidays) and the option to buy/sell leave.
Financial Perks: 5% pension contribution and discounted holidays for your own adventures.
Career Growth: Be part of a team that values innovation, collaboration, and personal development