Fantastic Opportunity Available!
A global leader in the vitamins, minerals and supplements are currently looking for experienced Customer service Admin to join for Maternity Cover.
They are looking for an individual to carry out daily Admin Tasks, disciplined, effective and efficient manner, in line with company policies, the GMP and specific requirements defined by the Management Team. This is a temporary ongoing role.
Rate of Pay
£13.94 per hour
Hours of work
Monday to Friday 08:30-16:30
Benefits:
* Central Swadlincote location
* Clean & Warm Working environment
* Access to Rewards which provides online and store discounts with a range of retailers
* Free onsite parking
Duties include
- To work with internal departments and the customer to ensure excellent levels of customer service (on time in full)
- To monitor and compile data on customer orders and provide updates to the customer and internal areas within the business with regard to shortages, order confirmation, production status and delivery status
- Monitor order progress and compile and maintain customer order status information, stock reports from internal and external sites
- To work with internal personnel and the customer to ensure accurate invoicing at all times (first time match rate)
- To receive and deal with customer enquiries, and to ensure responses are made within agreed timeframes
- To provide support to import, export and data management areas
- Maintaining customer service level trackers
- Liasing with relevant departments to ensure products are released and available within appropriate timescales
- In addition to duties and responsibilities listed above, the jobholder may be required to perform other appropriate duties and/or tasks as assigned by a member of their management team as and when required
Skills required
- OTIF
- Effective internal and external communication
- Qualitative feedback from customers, NAMs and colleagues
- Excellent customer service
- Accuracy and timeliness of all documentation - internally and externally