What you’ll be doing:
* Working closely with a small team of managers to ensure the store runs smoothly every day.
* Taking responsibility for the daily operations of the store, often being the only manager present with full accountability.
* Collaborating with a team to complete all tasks, ensuring customers are served efficiently and safely.
* Managing people, including performance and capability, conducting disciplinary actions, and ensuring scheduling and pay are accurate.
* Supporting other nearby stores when needed, especially in close-knit networks of convenience stores.
What makes a great customer & trading manager:
* Experience in line management within a fast-paced, operational environment.
* Excellent customer service skills and the ability to coach a team to deliver the same.
* Ability to meet KPIs and other performance targets.
* Experience handling disciplinary, performance, or employee relations issues.
* Comfortable leading operations independently in the absence of senior management.
Working for us has great rewards
Salary depends on experience, store size, complexity, and location. We offer a range of benefits, including:
* 10% discount after four weeks, increasing to 15% at Sainsbury’s and Argos on specific days.
* An annual bonus scheme based on performance.
* Free food and hot drinks for colleagues.
* Generous holiday entitlement, maternity, and paternity leave.
* Matching pension contributions (4-7.5%).
* Sainsbury’s share scheme for investment at discounted rates.
* Wellbeing support, including emotional support, counseling, legal, and financial advice.
* Colleague networks for support and development.
* Cycle to Work scheme for bikes and cycling equipment.
* Special offers on gym memberships, holidays, retail vouchers, and more.
An inclusive place to work and shop:
We are committed to inclusivity, offering support for families, carers, and development opportunities. We celebrate diversity through initiatives and events. For more information, please see here.
Support during application: If you need reasonable adjustments during the application or interview process, please let us know.
Leading in our stores:
Our management teams are the driving force behind our business, leading with boldness and passion for service. They empower teams to excel in product availability, safety, and daily operations, making work rewarding for colleagues and shopping exceptional for customers. This is how we bring our purpose to life, one action at a time.
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