Process & Debt Recovery Officer Job Description Location: Romford Job Type: Temporary Duration of booking: Expected to last 3 months with possible extension Proposed start date: ASAP Pay Rates: £18.34 PAYE inclusive of holiday pay Hours / Working Days: Monday to Friday, 9am – 5pm Sector: Healthcare Based: Office / Home Job Summary We are seeking a Process & Debt Recovery Officer to join our Highways, Traffic & Parking Service within the Neighbourhoods Directorate. This is a vital role, where you will be responsible for managing statutory and non-statutory processes, handling customer correspondence, and ensuring a professional approach to debt recovery and parking enforcement. You will investigate and respond to challenges, representations, and appeals, process Penalty Charge Notice (PCN) documentation, and prepare evidence packs for adjudicators and courts. The role requires the ability to work to tight deadlines, make balanced judgements based on evidence, and deliver high-quality outcomes in a fast-paced, target-driven environment. Key Responsibilities * Investigate and respond to parking correspondence, challenges, representations, and appeals in line with legislation and council policies. * Handle customer enquiries by telephone and in writing, ensuring professional and clear communication at all times. * Process PCN documentation, permits, and debt recovery cases efficiently and...