Overview
Barclays – Retail Banking Customer Care Branch Apprenticeship – Glasgow. This apprenticeship offers the opportunity to earn while you learn, working towards a Providing Financial Services Apprenticeship with a full-time salary in a permanent role.
What you’ll do
* Participate in day-to-day activities of the retail banking division, providing insights and expertise to help senior colleagues make informed decisions, develop new products and services, and identify market opportunities.
* Deliver exceptional customer service by responding to inquiries, resolving issues, and managing client requests across multiple channels.
* Collaborate with internal teams including sales, operations, risk management, compliance, and collections to meet client needs and uphold regulatory standards.
* Assist with planning and execution of initiatives, including research, development of business cases, and deployment of new products and services for retail banking.
* Support the development and implementation of financial models and strategies to aid decision making.
* Train and mentor junior colleagues as appropriate.
Eligibility and qualifications
Five National 5 subjects including English and Maths at grades A-C, or equivalent. In addition, show commitment and enthusiasm for the apprenticeship and a willingness to work hard, learn, and grow within a global bank.
What happens after you apply
1. We’ll review your application.
2. You’ll be asked to complete online assessments.
3. You’ll complete a survey to confirm eligibility.
4. Attend a virtual or in-person assessment day (this will take place from November 2025).
5. Receive the outcome and feedback.
Why a Barclays Apprenticeship
You’ll earn while working towards a Providing Financial Services Apprenticeship, balancing theoretical learning with practical work on a full-time salary. You’ll receive structured support, including a Programme Support Manager and mentorship from subject experts, helping you explore different career paths within Barclays.
Closing date and salary
Closing Date: 31 October 2025
Annual Salary: £25,000 + benefits
#J-18808-Ljbffr