Join to apply for the Customer Advisor role at Vitality Group
We are seeking enthusiastic individuals passionate about delivering excellent customer service. No prior experience in housing is necessary; training will be provided. If you enjoy building relationships, solving problems, and working in a fast-paced environment, we want to hear from you.
Position Details:
* Location: Sheffield
* Salary: £23,582 per annum
* Type: Permanent, Full-Time (37 hours per week)
About the Role:
The Customer Connect Team is the first point of contact for enquiries and repairs, handling various communication channels such as phone, email, and social media. Responsibilities include:
* Handling incoming calls and managing email inboxes
* Diagnosing and scheduling repairs
* Coordinating with maintenance teams and contractors
* Providing tenancy advice to customers
Candidate Profile:
* Customer-focused attitude
* Ability to work efficiently in a busy environment
* Strong communication and record-keeping skills
* Proactive problem-solving skills
* Team player with proficiency in Microsoft 365, Outlook, and Teams
Experience in housing or call centres is a plus but not required. Training and support will be provided.
Benefits:
* Salary: £23,582 per annum
* 37 hours/week, no evenings or weekends
* Hybrid working: 50/50 from home and office
* 27 days holiday plus 12 bank holidays
* Flexible working, employee discounts, health benefits, pension, and development opportunities
About Us:
South Yorkshire Housing Association aims to help customers settle at home, live well, and reach their potential through diverse services and community engagement. We value diversity and encourage applications from all backgrounds.
Please note that the advert may be removed before the closing date depending on response levels. Apply early.
Closing Date: Sunday 22nd June 2025 - Midnight
Interview Dates: 30th June and 2nd July 2025
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