Customer Service Representative, Coventry
Client: William Hill
Location: Coventry, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Reference: f78715fe4fdc
Job Views: 19
Posted: 18.06.2025
Expiry Date: 02.08.2025
Job Description:
People don’t just come here to place bets, they come for the experience. And you will be at the heart of it all. Careers in our shops are about much more than simply taking bets. Our colleagues are the backbone of our business, and working in retail at William Hill is really about getting to know our customers and the communities in which we live and work. If you’re a people person, you’ll love working here. What’s more, you’ll have the support, training, and encouragement to build a career that goes one better, with plenty of incentives to keep you motivated along the way!
You will be responsible for:
* Welcoming customers with a friendly face
* Processing bets and assisting with customer queries
* Helping customers by demonstrating how to use betting terminals
* Building relationships with our customers and providing excellent customer service
* Championing safer gambling at all times
* Supporting managers with shop displays and opening/closing activities as required
Working Patterns:
* Our shops have a variety of opening times between 8am-10pm, Monday to Sunday
* Shifts are devised on a rota basis and are subject to change, including evening and weekend work
What do you need to be successful?
* Age 18+ (it’s a legal requirement)
* Passion for delivering great customer service
* Strong interpersonal and empathy skills with the ability to engage with customers from all walks of life
What's in it for you?
* Working hours: Range of full and part-time hours available
* Compensation: Minimum wage plus potential quarterly performance bonuses
* Holiday entitlement: 28 days plus an extra paid day off for your birthday
* Pension plan: Employer matches contributions up to 4%
* Perks and discounts: Discounts at shops, cinemas, holidays, and more
* Subsidised travel: Discounted Oyster cards for London-based roles
* Training and development: Opportunities for career growth and internal promotion
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