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Buyagift and Red Letter Days are the UK’s leading gift experience provider. We’re all about turning special moments into extra‑special memories. With a gifting range of 4,000+ experiences from spa days and skydives to gourmet treats and once‑in‑a‑lifetime adventures, we make it easy to give the gift of wow.
As part of the Moonpig Group, we’re proud to share that our vision is to become the most trusted platform in the UK gift‑experience market. Our mission is to spread happiness through thoughtful, joy‑filled experiences. People are at the heart of everything we do. Since joining the Moonpig Group in 2022, we’ve been powered by strong values, bold ideas and a shared passion for making a real difference. Here, you’ll have the chance to shape the kind of experiences people never forget – and help us build connections that truly matter.
Location: Central London – Hybrid, 2 days per week in‑office | Competitive Salary + Benefits.
About The Role
We’re looking for an ambitious and experienced Account Manager to join our fast‑growing Experiences division at Buyagift & Red Letter Days. You won’t just manage partners – you’ll scale them. You’ll innovate, test, and unlock serious growth using automation, data, and commercial smarts. Reporting into a Category Manager, you’ll take full ownership of a portfolio of partners and help shape the future of the UK’s leading gifting‑experiences marketplace.
Key Responsibilities
* Manage a portfolio of experience partners and deliver against growth, margin, and performance targets
* Create and execute joint growth plans, campaigns, and promotional pushes
* Analyze real‑time performance data to identify trends, risks, and optimisation opportunities
* Scale impact using automation, dashboards, email flows, and self‑serve toolkits
* Launch new products, run seasonal campaigns, and experiment with bundling, pricing, and positioning
* Feed insight back into category strategy and suggest new growth initiatives
* Collaborate with Marketing, Trading, and Ops to execute end‑to‑end campaigns
* Work closely with other Account Managers to share learnings and scale best practices
About You
* Proven experience in account management, ideally across 25+ partners in a marketplace or e‑commerce setting
* Track record of driving commercial growth and optimising partner performance
* Strong negotiation and communication skills – confident working with internal and external stakeholders
* Highly analytical, with strong command of dashboards and data‑led decision‑making
* Familiar with automation, templates, and scalable processes (you’re not doing everything manually)
* Naturally curious – you spot opportunities and push for innovation
* Resilient and adaptable, with energy to thrive in a fast‑moving environment
* Excellent organisational skills and ability to juggle multiple priorities
Interview Process
* Stage 1: Hiring Manager Screen
* Stage 2: Culture Interview
* Offer!
What’s in it for you?
* 💸 Competitive Pay & Bonuses: Plus generous pension plans, staff discounts, and share schemes.
* 💆🏾♀️ Wellbeing First: Private healthcare (UK), dental, life insurance, mental health support, and dog‑friendly offices.
* 🏖️ Flexible Working & Time Off: Generous holidays, hybrid working (2 days a week in the office), and opportunities for international working.
* 📈 Career Growth: Learning allowances, coaching, and development programmes.
* 🤝 Recognition & Giving Back: Regular awards, charity support, length‑of‑service awards, and volunteering days.
Moonpig Group's Commitment to Equality, Diversity, and Inclusivity
At Moonpig Group, we’re all about creating a workplace where everyone feels they truly belong. We celebrate what makes each of us unique, whether that’s our background, how we work best, or what matters most to us. From working parents who need flexible hours to neurodiverse colleagues with specific working styles, we’re here to support our people in ways that work for them. Because when you feel valued and included, you can thrive, and so can we.
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