This Role: Customer Accounts Administrator - Full Time 37.5hr week with working hours of 9am to 5pm -
Location: Beeston, Nottingham, NG9 1LA
Salary Banding: £25,979 - £27,346
Free onsite parking - subject to
Free onsite parking - subject to availability
Hybrid roleto be discussed at interview.
At Metropolitan Thames Valley Housing we have a fantastic opportunity for a detail-oriented individual who can provide administrative support to our team of dedicated Customer Account Advisors. Working in a region to provide administrative support to the Customer Accounts regional team this role will see you dealing with incoming communications, managing the team email inbox and court calendar, also dealing with general queries by post, phone and email.
Key Responsibilities
Managing incoming communications (post and emails) on a daily basis and responding directly or distributing amongst the team.
Administering the team court calendar so that appointments are listed and accepted by colleagues and lock changes are booked to ensure hearings/evictions are not missed.
UC administration – providing rent verification for UC claims to the DWP and applying for APAs when required.
Housing Benefit (HB) administration - providing proof of rent and applying for arrears direct payments when requested.
Raising quarterly invoices for commercial properties and managing mail merges for the team.
Raising purchase orders through Oracle when requested.
Assisting with the annual rent increase process as required, including notifying local authorities & the DWP of new charges.
Sending out low level arrears letters/money advice letters to customers.
Updating systems used by the team to ensure information is accurate & up-to-date
Skills/Experience
Good knowledge of the legal framework relating to arrears and debt recovery
Good knowledge of Housing Benefit, Universal Credit and other welfare benefits
Proven ability to effectively manage time and workloads
Excellent working knowledge of IT systems and Microsoft Office including mail merges
Proven ability to communicate with people at all levels
Strong administration skills, with the ability to work accurately and with attention to detail
Strong numerical skills
Please note :- we do not currently offer visa sponsorship.
What’s in it for you?
Our benefits include:-
28 days annual leave plus 8 bank holidays (pro rata for part time) per year
2 volunteering days per year for things like helping out in local communities
An additional ‘Beliefs day’ once a year to have an extra a day off
Supported family friendly approach with extended parental leave
Enhanced pension with matched contributions of up to 9%
Option to buy or sell up to 5 days annual leave per year
Life assurance cover 3 x your salary
Cycle2work scheme
Hybrid Working - Dependent on job role and department
Health cash plan scheme for your everyday healthcare needs which you can add your family members too
Tenancy deposit – interest free loan to help with rental deposits and season Ticket loan
Access to extensive learning and training opportunities with Wisebox platform
Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues
Career progression across the organisation with our mentoring/coaching programmes, apprenticeships and career planning support
Employee Assistance Programme- We are committed to the wellbeing of our colleagues and support this as an organisation
About us
We are committed to developing and implementing or maintaining sustainability initiatives to reduce environmental impact and promote sustainable practices within MTVH.
Learn more about our benefits and organisation by viewing our attached document
Our promise
Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively ‘Serving people better every day’ to educate, support and develop all of our diverse employees and the communities that we serve. We are also part of the disability confident employer scheme.
We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other’s wellbeing.
We provide a platform of Network groups for employees to share views, tell us what we’re doing well and recommend improvements. We want to create a real sense of community and a workforce who feel that their opinions are valued. Our Networks groups are:-
Gender
Ethnicity
LGBTQ+
Disability
Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together!
We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment.
For a full breakdown of company benefits, please see the attached Benefits Digital Booklet