Overview
Abingdon Community Hospital is looking for a part time receptionist/administrator who can prioritise workload and has plenty of initiative. The role supports the Outpatients department and wider admin teams.
Key Responsibilities
* Provide professional, effective and efficient reception and administrative support to all staff in the department using agreed processes and procedures to ensure service standards are achieved.
* Be the first point of contact for service users, managing clinic room bookings, queries, answering phones and assisting where necessary to ensure the priorities of the team are delivered effectively.
* Present a welcoming and inviting first point of contact, respond promptly to queries, manage phone calls and referrals within team guidelines.
* Perform general office duties including responding to emails and phone enquiries, answering the telephone, taking and recording messages accurately, responding to queries appropriately, filing, photocopying, scanning and following Trust procedures and protocols.
* Manage incoming mail (electronic and post), date stamp and manage it in line with service guidelines.
* Fully understand all areas of the services, attend ongoing training to ensure a quality service.
Training and Induction
All new starters have a thorough induction process, both local and Trust wide, that aims to create a positive supportive working environment. Employees are expected to undertake mandatory and statutory training related to their role.
Flexible Working
We are advocates of flexible working and many of our roles offer a range of employment options to help you balance your work and personal life.
Equal Opportunity and Diversity
Abingdon Community Hospital is an Equal Opportunities employer with a number of internal networking groups to support our employees. We actively encourage applications from those groups of people who are currently under‑represented, including people with disabilities, men from all socio‑economic backgrounds, diverse ethnic backgrounds and LGBTQIA+ community. We welcome all sections of the community and where possible will make reasonable adjustments for you to fulfil the role.
All employees are committed to demonstrating through their behaviour our core values of safe, caring and excellent. We are committed to safeguarding and promoting the welfare of children and vulnerable adults.
Role Details
This is a part time role working 15 hours per week, 9-5 Thursday and Friday.
Benefits
* Excellent opportunities for career progression
* Access to tailored individual and Trust wide learning and development
* 27 days annual leave, plus bank holidays, rising to 33 days with continuous service
* NHS Discount across a wide range of shops, restaurants and retailers
* Competitive pension scheme
* Lease car scheme
* Cycle to work scheme
* Employee Assistance Programme
* Mental Health First Aiders
* Staff accommodation (please note waiting lists apply)
* Staff networking and support groups hosted by our Equality, Diversity & Inclusion team
About the Trust
Oxford Health NHS Foundation Trust has been rated as Good by the Care Quality Commission (CQC). It is a responsive and innovative Foundation Trust that places our values of caring, safe and excellent at the heart of everything we do. We work with partner organisations to deliver care and support to people in homes and hospitals across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and North East Somerset.
Oxford Health works closely with the University of Oxford and hosts research facilities that directly impact patient health and wellbeing. We actively support anti‑racism, equality, diversity and inclusion and encourage applications from under‑represented groups.
Our Vision & Values
We focus on delivering care as close to home as possible for people of all ages. Our vision is that no matter who you are or where you are, you will tell us that you receive: "Outstanding care delivered by an outstanding team". Our values are: "Caring, safe and excellent".
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