Job Summary
We are seeking a dedicated and experienced Customer Service Supervisor to lead our customer service and fuel sales team. The ideal candidate will possess strong leadership skills and a passion for delivering exceptional customer experiences. This role involves supervising daily operations, ensuring high standards of service, and fostering a positive work environment. The Customer Service Supervisor will play a crucial role in enhancing team performance and driving customer satisfaction.
Competitive Salary will depend on skills and experience within fuel industry
Responsibilities
* Supervise and mentor customer service representatives, providing guidance and support to ensure high-quality service delivery.
* Monitor team performance metrics and conduct regular analysis to identify areas for improvement.
* Develop training programmes for new hires and ongoing training for existing staff to enhance their skills.
* Handle escalated customer inquiries and complaints with professionalism and efficiency.
* Collaborate with management to implement strategies that improve customer satisfaction and operational efficiency.
* Maintain effective communication within the team and across departments to ensure seamless service delivery.
* Foster a positive team culture that encourages collaboration, motivation, and professional growth.
Requirements
* Proven experience in a supervisory role within customer service or related fields.
* Strong leadership skills with the ability to inspire and motivate a team.
* Excellent communication skills in English.
* Strong analytical skills to assess performance data and implement improvements effectively.
* Ability to manage multiple tasks while maintaining attention to detail in a fast-paced environment.
* Previous experience in managing teams, demonstrating effective conflict resolution abilities.
* A commitment to providing outstanding customer service with a focus on continuous improvement. If you are passionate about leading teams and enhancing customer experiences, we encourage you to apply for this exciting opportunity as a Customer Service Supervisor.
* Experience with Fuels and Fuels CRM would be helpful
Job Type: Full-time
Pay: £26,200.00-£28,000.00 per year
Benefits:
* Company pension
* On-site parking
Experience:
* Fuel sales: 1 year (preferred)
Work Location: In person