Account Manager - Retail Technology SaaS
£50-55k + bens
Hybrid - Central London / home
Joining an established start up in high growth mode, this company's unique technology and business model is disrupting the industry and changing the game in retail execution excellence. With an incredible few years behind them and a booming customer base, they are going from strength to strength.
The Role:
You'll be managing the enterprise level retailer customer accounts, with some responsibility over small to medium sized accounts as well. Then there's a small amount of new business follow up in there too, as a part of organic growth opportunity.
Reporting into the Head of Retail you'll be instrumental in driving financial and non-financial outcomes and leading blue-chip clients and projects underpinned by clearly defined clients plans.
Providing an excellent level of client service and close knit relationship building with senior stakeholders to drive value and grow accounts. This will require an inherently flexible mindset and great attention to detail.
We're looking for
* Proven track record in building client-led plans / budgets and deploying a digital / physical client contact program
* Ability to develop and build strong client relationships and broad client networks, importantly from within a Retailer Customer environment.
* Strong commercial awareness, negotiation skills, experience of P&L
* Experience of using software to automate customer relationships
* Candidates who are comfortable in presenting client business reviews and plans, tracking performance and ensuring optimal delivery of both core and new projects
And not just experience....personality
* First and foremost, a true team player and natural-born leader of people
* True grit and determination - a customer is king approach
* a natural fast pace - someone who can whip through a things to do list and turn on a sixpence when change is a foot
* A strong preference to work openly and collaboratively, getting the best from everybody
* A passion for clients and a relentless pursuit to driving client satisfaction
* Natural entrepreneurial spirit always seeking new and different ways
* Highly commercial but not at the cost of client satisfaction
* You’re excited about working for a scale-up and the ambiguity that naturally brings
* You work hard to be the best version of yourself and feel comfortable to give and receive feedback
Get in touch with Chloe for more information