Lead Fire and Security Service Co-Ordinator – Southend-on-Sea - £32,000
My client is a well-established and reputable fire & security service provider who covers London and the home counties. They are now seeking a lead service co-ordinator to join their team.
Salary Package:
* £28,500 - £32,000
* Mon-Fri, 8am – 5pm
* 20 Days Plus Bank Holidays, Birthday Off (1 additional day per years’ service)
* Onsite parking
Duties:
* Leading and overseeing coordinators
* Carrying out duties of Service Coordinator where required
* Organising & scheduling the field engineers on a day-to-day basis
* Answering emails & telephone calls from both customers and internal colleagues
* Regular reports/activities relating to specific clients, including attending client meetings
* Administrating job reports from the field engineers ensuring worksheets are correct and checking them with attention to detail
* Dealing with escalations relating to the service department – both internal and external
* Carrying out return to work meetings, probation reviews and development review meetings alongside the service manager
* Working closely with all members of the operations team
* Working closely with the service managers to provide a high level of customer service to all accounts
* When required, assist with recruitment for office roles within the department - consisting of CV reviews, teams’ interviews and face to face interviews
* To provide cover to colleagues in the operations department when the need arises
Person Specification:
* Excellent organisational skills.
* Strong oral and written communications skills.
* Willingness to be a team player, with the ability to work flexibly across different work areas.
* Great problem-solving skills.
Preferred Experience:
* Previous experience working within a Fire & Security company, alternatively experience working within the FM sector.
Please Contact
Georgie Thain
gthain@rgb.co.uk
020 7932 2800