Are you the kind of IT professional who thrives under pressure, lives for solving problems, and delivers service with a smile—even when the pressures on? If you're a fast-moving, service-obsessed delivery manager who’s hungry to grow, innovative, and wants to make a real impact, we want to hear from you. At Cooper Parry, we don’t just fix IT issues—we create seamless digital experiences. We’re on the hunt for a next-level IT Service Delivery Manager who’s proactive, passionate, and ready to take ownership of our tech landscape. What You’ll Be Owning Oversee IT service delivery to meet business requirements, SLAs, and quality standards. Act as the main contact between IT and the wider business, ensuring clear communication and stakeholder engagement Ensure users receive the support and performance needed for effective operations Monitor service metrics, identify trends, and report performance, driving continuous improvement in reliability, efficiency, and user satisfaction Collaborate with Tech and Transformation teams to integrate and support new technologies Manage third-party vendors to ensure contractual obligations and service levels are met Support change management to minimize disruption during upgrades or transitions Maintain service delivery documentation, including policies and procedures Lead the implementation of a new ITIL-aligned ITSM platform and enhance service delivery using AI, automation, and virtual agents Overhaul processes to ensure scalability and future growth Proven experience in managing IT service delivery across multi-site and / or international environments, ideally withing a heavily regulated industry where compliance and data protection are critical Strong background in implementing and operating enterprise ITSM platforms and tools, ideally including AI-driven solutions ITIL certification (Foundation level or above) Demonstrated ability to lead change and drive process improvement within a dynamic and fast-paced environment Solid understanding of cloud technologies and hybrid infrastructure environments Experience with automation and self-service technologies to improve service efficiency and user experience Excellent communication skills, with the ability to engage effectively with stakeholders at all levels, and strong analytical and reporting skills What Makes You a Rockstar You’re not just reactive—you’re proactive. You anticipate needs and act fast. You’re obsessed with service and love making people’s day better through tech. You’re curious, always learning, and never afraid to ask “what if?” You’re a team player who brings energy, positivity, and a can-do attitude. We’ve been dubbed ‘the rebels of accountancy’. We’re straight-talking. Never afraid to share our opinions. We put people and relationships before products and services, and deliver a streamlined, client-focused service – free from unnecessary red tape. Check out our recent achievements: Best Companies’ No.1 Accountancy Firm & No.30 Best Large Company to Work For in the UK Became B Corp Certified in 2023 and we’re still the UK’s largest accountancy B Corp, measuring and improving our impact beyond business for a brighter tomorrow Achieved 5 awards at the Inspiring Workplace Awards in 2025: winner in the Large Business category and best in class for inspiring People & Culture, Wellbeing, Inclusion and Employee Experience What's in it for you? Our people are the beating heart of our culture. We know that if you love working here, and you’re given the trust and autonomy to work in a way that best suits you, you’ll produce amazing results. That’s why we offer things like: A flexible approach to work - balancing working from home, in office or with clients A generous holiday entitlement An enhanced parental leave policy An enhanced pension scheme No dress code – just “wear something!” A multi-award-winning wellbeing offering to support your physical, mental, spiritual, and financial health Volunteering opportunities to work closer with local communities and charities Cooper Parry social/sports clubs Feeling supported and welcomed is such a big part of bringing your whole self to work. As an equal opportunities employer, we’ll work with you to ensure you have everything you need to develop your skills and achieve your best. Get in touch if you have any questions about our commitment to Diversity & Inclusion or about accessibility/accommodations during your application process. For the attention of agencies - unsolicited CVs will not be honoured. We will only accept CV submissions for roles briefed to you by our Talent Acquisition team. LI-MH1