Location
Docklands Campus
Salary
£39,824 to £45,281 per annum inclusive of London Weighting
Post Type
Full Time
Post Type
Permanent
Closing Date
Wednesday 11 March 2026
Reference
PS
University of East London
At the University of East London (UEL), our mission is to prepare students for the careers of the future while shaping that future inclusively and sustainably. As a careers-first university, we believe education and opportunity should be open to all, and that diversity of people and thought is essential to solving society's biggest challenges.
Founded in 1898 as the West Ham Technical Institute, UEL has always championed industry-focused education and social mobility, earning the name "The People's University" for its commitment to widening access to technical and professional learning. While our scale and ambition have grown, our purpose has remained constant: empowering communities, advancing social justice, and equipping students with future-proof skills to thrive in a rapidly changing world.
Today, UEL continues this legacy through pioneering research, employer-engaged education, and meaningful community impact. We are tackling health and economic inequalities, promoting sustainability, and helping to build a more inclusive and resilient future.
Guided by our ambitious Vision 2028 strategy, UEL is reshaping education for the benefit of all, empowering students from every background with the skills and opportunities to succeed. Our commitment to excellence is recognised nationally; we are proud to be named University of the Year for Teaching Quality in the Times and Sunday Times Good University Guide At UEL, we don't just teach, we inspire, innovate and empower, shaping the future together
About External Relations
We have built an integrated, multi-award-winning External Relations Directorate that has brought together several teams, including Brand & Marketing, Communications & Public Relations, Corporate Engagement & Advancement, Student Recruitment & Conversion (home and international), Admissions, Outreach & Access, and Design and Digital.
We are looking for leaders who will be part of embedding an innovative practice and a digital-first mindset within our External Relations Directorate. We seek individuals who not only enjoy working in an agile environment but also demonstrate a willingness to embrace new technology and transformational change. Together, we aim to cultivate a culture of 'continuous next', staying updated with emerging technologies and best practices across the sector.
About The Job
The CRM COE Officer sits within the CRM Centre of Expertise Support Team. Working under the direction of the CRM COE Manager, this role assists in the unlocking of live Dynamics 365 functionality to positively impact user experience and ultimately improve communications with students.
UEL's CRM (Dynamics 365) delivers end-to-end communications and customer service across the student journey, from initial enquiry to alumni membership. As CRM COE Officer, you will need to work confidently across multiple areas of our large CRM system, collaborating closely with various departments across the university to provide best practices and support for the entire student life-cycle.
About You
To succeed, you'll need relevant and demonstrable professional experience in using and supporting others with technical, marketing or customer service functions of a CRM. You'll also need to be forward-thinking, versatile, innovative, calm under pressure and able to deliver to a deadline.
Benefits Package
At UEL, we believe that a great role is about more than just a salary. It's about the complete package, including our outstanding work environment and inclusive culture.
We offer a genuinely competitive salary, dependent on experience (DOE), and a range of excellent benefits.
You can explore our full benefits package here:
Building an Inclusive Future
As an inclusive, equal-opportunities employer and we're committed to closing the " diversity pay gap". We're proud of the progress we've made and honest that there's more to do. We're determined to keep moving forward so everyone at UEL can thrive.
We're a disability confident employer and value all applications. Please let us know if you require any reasonable accommodations throughout the recruitment process.
If you're ready to join a University that values your outstanding skills and perspectives and is dedicated to making a difference, we invite you to explore a career with us. We are excited to welcome versatile individuals who are committed to advancing their careers while making a positive impact on the world.
Please note that this advert may close earlier than the deadline if we receive many applications. We encourage you to submit your application as soon as possible.
Further Details
Job Description & Person Specification
To contact the recruitment team please phone x 4600 or e-mail
CVs without a completed application form will not be accepted.
At UEL we are committed to working together to build a community which values diversity in both our staff and student populations, is representative and inclusive, enabling all to progress and thrive.