Supervisor. Birmingham
Salary: £26,000 per annum
Working Pattern: This role requires 5x 9 hour shifts each week plus 30 minutes for lunch each day. You will be required to work 1 weekend out of 4 on a rotating basis with colleagues.
Vita Student
Our next-level apartment design offers a variety of studios to suit our students' lives with the privacy of living alone or the laughter of living together. We offer style, luxury & comfort to our residents, surrounded by premium amenities and a vibrant city life. We are seeking a dynamic and organised Supervisor to support with the day-to-day operations of our residential property and ensure a safe, welcoming environment for all residents.
Our Supervisor’s Responsibilities
* Supervise team members with operational duties, providing feedback where necessary and reporting team performance to management.
* Motivate, coach and mentor team members to exceed goals and create a positive working environment during shifts.
* Create an atmosphere centred on delivering first-class service.
* Maintain strong knowledge of company products and services, offering support and information to team members.
* Train new team members in company standards, customer service and operational duties ensuring brand delivery at all times.
* Connect with customers and develop strong relationships to encourage a strong Vita Student community.
* Audit and oversee operational practices and make suggestions for improvements to the management team.
* Work with the management team to set, evaluate operations, logistics, projects and overall strategic goals.
Who We Want to Join Our Team
Vita Student delivers a luxury, all-encompassing residential experience to our students. Our aim is to guarantee the best customer service to all residents 24 hours a day, 7 days a week. As this is a supervisory role, we are looking for someone who has experience of supporting colleagues across multi-functioning teams, providing support and guidance where required.
Professional Experience
* An experienced customer service professional, well-versed in delivering premium experiences to residents & guests.
* Experience in supporting, mentoring, guiding and coordinating colleagues in a Supervisory / Team Leadership role.
* A hands-on, proactive approach to maintaining the cleanliness and safety of communal areas.
* Technologically astute, with familiarity in various technology systems and software.
Personal Characteristics
* Excellent communication skills. English will be the primary spoken language; however, multi-lingual skills would be warmly welcomed.
* Strong organisational and leadership qualities with an ability to remain calm under pressure.
* A strong team player with a passion for working with people and customers.
* Possess high personal standards and attention to detail.
* Highly self-motivated and flexible.
* Adaptable, creative & positive.
* Resilient, with an ability to effectively navigate unexpected situations.
* Able to carry out tasks that may involve extended periods of standing and repetitive movements, with reasonable adjustments considered where required.
* Flexibility is imperative as our facilities are open to residents 24 hours a day, 365 days a year including all bank holidays, festive & religious breaks.
Why Work for Us
Our employees have the pride of working at our luxury properties, which offer the highest standard of resident accommodation across the UK. We reward the commitment and dedication of our people by providing the following benefits:
* Holidays: 22 days paid holiday, rising each year up to 25 days (pro rata).
* Bank Holidays: 8 paid holidays (England & Wales Bank Holidays) (pro rata).
* Your Birthday: We insist that our employees take their birthday off work ensuring they can celebrate their special occasion in a way that is meaningful to them.
* Perkbox: All employees are given access to a Perkbox account, enabling them to choose lifestyle perks that matter.
* Royal London Pension: Vita Group contribute a financial value of 3% of salary to your pension pot in addition to 5% employee contribution.
* Parties & Events: We host parties and events each year to celebrate success together.
* Recognition Programmes: We recognise and celebrate our people via numerous recognition schemes.
* Career Development: We onboard all employees by means of a thorough induction and learning & development programme.
* 24/7 Employee Assistance: All employees have access to a confidential service offering support and guidance.
Important
All offers of employment are subject to satisfactory pre-employment checks including Disclosure & Barring Service (DBS) checks. Unfortunately, we are unable to offer Right to Work Sponsorship.
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