We are seeking a proactive and compassionate Housing Triage Officer to join a Housing Options team within a Local Authority in Devon. This hybrid role offers the opportunity to make a meaningful difference by preventing homelessness and supporting some of the most vulnerable members of our community.
As the first point of contact for customers who are homeless or threatened with homelessness, you will provide comprehensive housing advice face-to-face, by telephone and email. You will carry out initial assessments and investigations, applying your knowledge of housing and homelessness legislation, including duties under the Homelessness Reduction Act 2018, to ensure statutory responsibilities are met.
You will manage a caseload of clients with a range of complex needs, making informed decisions on homelessness duties and delivering person-centred advice. This includes taking proactive steps to prevent homelessness, negotiating with landlords and families, liaising with partner agencies, and supporting clients to access appropriate services.
The role also involves safeguarding vulnerable individuals, contributing to performance targets and case reviews (including MARAC), and deputising for colleagues where required to maintain service standards.
We are looking for someone with strong knowledge of housing legislation, excellent communication skills, and the ability to work confidently in challenging situations. Experience supporting vulnerable clients and working in partnership with external agencies is essential.
If you are committed to preventing homelessness and delivering high-quality housing advice, we would love to hear from you.
How to Apply
If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW.
If you do not hear from us within 48 hours of applying, your application has been unsuccessful.
If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status.
Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed).
By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us