Job title: Service Manager
Reporting to: Head of Service
Contract: Permanent
Location: 48-52 Allcock Street, Birmingham B9 4DY
Hours: 37.5 p/wk.
Salary: £34,957 per annum
Date last updated: April 2026
Who are we?
We are SIFA Fireside, the support service for any adult in Birmingham that faces homelessness. For 40 years we have supported Birmingham’s most vulnerable people through Homelessness Intervention, Prevention and Recovery services.
Benefits
Progressive career development opportunities, 28 days holiday entitlement (pro rata), increasing to 31 based on length of service, time off in lieu of any Bank Holidays worked, access to an ethical pension scheme, invitation to join the Employee Voice group, Wellbeing Wednesdays, central Digbeth location.
Overall purpose of job
Our Service Managers play an essential role in the operational delivery of SIFA Fireside’s vision, being responsible for the day-to-day management of our service delivery. This role is one of three service managers who are responsible for line management of our service leads and overall delivery to meet the contractual requirements of the services we operate. SIFA Fireside is the main Support Centre for adults in Birmingham experiencing or at risk of homelessness. We operate a range of services spanning rough sleeper provision, prevention, recovery from homelessness and tenancy sustainment.
* Intervention Support for those experiencing Rough Sleeping
* Exempt Accommodation Navigator Service
* Adult Lead Worker Service to improve community engagement and sustain accommodation
* Recovery Programme
* Co-Production
* Restricted Eligibility and Non-UK National Support
* Peer Support and Befriending Service
Reflecting SIFA Fireside’s key values – Courageous, Dynamic, Supportive, Inclusive – the post holder will routinely achieve standards of excellence in all areas of service delivery through diligent monitoring, recording and reporting, and by ensuring all team members are fully supported, committed, knowledgeable and performing at a high level of competence.
#J-18808-Ljbffr