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The Role
Motor & Personal Lines Customer Advisor
Salary : Dependant on experience
Full Time position
Permanent Contract
Location: Dingwall
Monday to Friday 9am-5pm
Introduction to NFU Mutual
NFU Mutual offers a wide range of products and services, including general insurance, life, pensions and investments and has been providing quality insurance for its customers, for over 110 years. We carefully balance delivering excellent service to our customers whilst ensuring the business is run effectively. As a mutual, supporting our customers and paying their claims comes first. We are a top ten UK insurance company and the UK's largest rural insurer, with an agency network of over 250 local offices.
About the Agency
As a local agency of NFU Mutual we deliver a first-class service, and sell their product range across our region, to customers old and new, who are at the core of everything we do. We are a business where honesty, integrity, and trust are at the heart of our values. We champion the personal approach to customer service that NFU Mutual are famous for.
An exciting opportunity has now arisen within the Dingwall Agency.
About the role:
We looking to further enhance our thriving, friendly, supportive & professional team. In this role you will provide outstanding customer service whilst ensuring you adhere to our compliance and regulatory requirements.
Providing exceptional customer service, you will handle policy and claims enquiries, provide insurance quotations selling the benefits of NFU Mutual policies and undertake insurance transactions and general sales tasks with a 'can-do' proactive attitude. You will also maximise inbound and outbound sales opportunities, cross selling general insurance and Financial Services products to existing clients and assisting with renewal retention by using your excellent telephone manner to make the most of every call.
About you:
• Individuals who can demonstrate the drive, energy and enthusiasm required to provide a fantastic customer experience to our existing and prospective clients.
• A confident personality who can work well within a team environment but can also work just as well as an individual
• Someone who shows initiative and has a "can do" attitude
• Good interpersonal skills, communication skills, & relationship building abilities.
• Sales and/or customer service experience is desirable; however, insurance experience is not essential.
• Minimum standard grade English or equivalent
Our commitment to you:
Full and ongoing training in a supportive environment with opportunities to progress within the agency and gain recognised qualifications.
Benefits:
• Professional, hardworking yet supportive and friendly environment, with a strong team ethos and ethical practices
• Long-term career development opportunities
• Competitive salary
• Competency based salary progression
• Pension Contributions
• 20 days holiday (this increases by 1 day each year up to 5 years ) plus bank holidays
Please apply in writing with CV and covering letter to: Dingwall_agency@nfumutual.co.uk
Closing date for all applications: 31/5/2025.
Please note you will be employed by an Agent of NFU Mutual and not NFU Mutual directly.
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