Job Overview
We're looking for a highly skilled Case Management Project Officer to join our team and play a key role in ensuring the Council meets its statutory and regulatory obligations around data handling, information requests, and complaint management. This is an exciting opportunity to make a meaningful contribution to an essential, high‑profile area of the Council's work. You'll influence improvements across the organisation and help shape how we manage information and respond to our residents.
Typical Week
* Delivering and supporting the development of our case management solution, ensuring it meets operational needs and regulatory standards.
* Planning and conducting tests, audits, assessments, reporting and evaluations, resolving issues and escalating as needed.
* Analysing complex information to develop practical, meaningful recommendations.
* Providing accurate, authoritative technical advice to colleagues and stakeholders.
* Leading small specialist projects and contributing to larger programmes of work.
* Monitoring service standards and providing performance information, including oversight of contractor and supplier delivery.
* Supporting policy, procedure and system development within the information governance and complaints environment.
Throughout your work, you'll champion our organisational values – being Proud, Ambitious, Collaborative and Trustworthy – and help shape a culture that promotes high standards and continuous improvement.
Requirements
You'll bring strong, hands‑on experience of using, supporting, or improving a case management system – e.g. system configuration, testing, user support, workflow design, reporting, or process optimisation. You’re someone who enjoys untangling complex issues and turning them into clear, practical solutions. You will have experience of working within complaints, freedom of information, data protection, or a similar technical or regulatory field. Knowledge and/or experience of Local Government is preferred but not essential. Most importantly, you’re someone who cares about doing things well and helping others do the same.
* A confident communicator who can influence, explain and present information clearly to different audiences.
* Organised and proactive, with the ability to work to deadlines, balance priorities and plan ahead.
* Analytical, inquisitive and able to identify both problems and opportunities; using these to develop evidence‑based solutions.
* Comfortable working collaboratively and building strong professional relationships with stakeholders.
* Familiar with the work of the Information Commissioner’s Office and the Local Government and Social Care Ombudsman.
Benefits
* A fair and inclusive culture
* the chance to make a real difference to those around you
* Health and well‑being initiatives including an Employee Assistance Programme, Mental Health First Aiders and mindfulness workshops
* A unified voice through our Employee Representative Group
* Ongoing support and opportunities to develop and progress in your career with us
* Opportunities to take part in fun activities such as fundraising and social events
Hard work and success deserves recognition. We actively encourage a good work‑life balance and promote flexible and agile working arrangements. We provide discounts on cafés, restaurants, shops, auto‑enrolment onto our generous Pension Scheme, membership to Costco, discounted gym memberships, travel discounts with Arriva and much more.
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