We're supporting a global engineering and technology business with the hire of an IT Support Administrator.
This is a hands-on first and second-line support role covering user support, Microsoft 365, Active Directory, Azure, devices, security controls and general IT administration.
Responsibilities
- Provide onsite and remote IT support
- Administer Active Directory, users, permissions and Group Policy
- Set up laptops, desktops and mobile devices
- Support Microsoft 365, Azure and business applications
- Troubleshoot hardware, software and network issues
- Maintain IT assets, licences and documentation
- Support MFA, endpoint protection, patching and encryption
- Work with MSPs and external vendors
- Support onboarding, offboarding and IT projects
Requirements
- First and second-line IT support experience
- Strong Microsoft 365, Active Directory and cloud knowledge
- Good troubleshooting skills across hardware, software and networks
- Clear communication and user support skills
- Strong attention to detail and security awareness
Useful
- SAP or ERP experience
- MSP experience
- Microsoft, CompTIA A+, Network+ or Security+ certificationsCyber Essentials or ISO 2701 exposure
