Customer Support Agent
Customer Service / Technical Support - Full Time Permanent - Monday to Friday - £25,260 - Hybrid / 3 days in office.
Job Responsibilities:
* Handle customer queries via phone, email, and live chat.
* Place customer orders using mapping tools.
* Monitor internal systems relevant to the role.
* Assist other departments, such as sales and consultancy teams, with queries as needed.
* Recommend suitable products and services to our customers.
* Leverage internal expertise to coordinate the handling of complex enquiries, ensuring timely resolution to customer satisfaction.
Required Skills & Qualifications:
* Proficiency in Google Drive (Gmail, Docs, Sheets, Slides).
* CRM experience is preferred but not essential.
* Excellent written and verbal communication skills.
* A methodical and logical approach to problem-solving.
* Ability to work autonomously and as part of a team.
* High level of accuracy and attention to detail.
* Basic understanding of GIS is preferred but not essential.
* Strong customer service skills.
* Experience in 1st Line Support is advantageous.
Join Us!
If you have a passion for delivering exceptional customer service and are eager to learn and grow within a dynamic team, we want to hear from you!
Brook Street NMR is acting as an Employment Agency in relation to this vacancy.
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