Job Title: Internal Sales Manager Location: Hertfordshire Salary: Confirmed on application Hours: Monday to Friday 9 am to 5.30 pm Benefits: Competitive pension, life assurance, private medical, dental, and eye care 25 days annual leave plus bank/public holidays and annual leave purchase option PerkBox rewards, refreshments, and social/team events Excellent development and career progression opportunitiesAbout the position of Internal Sales Manager: We are looking for an experienced Internal Sales Manager, Mortgages to lead and motivate a team of telephone-based Business Development Managers, driving sales performance across residential and buy-to-let mortgage products. You will manage broker relationships, oversee team KPIs and pipeline performance, provide coaching and development, and support complex lending enquiries. The ideal candidate will have proven experience within the mortgage industry, a strong understanding of residential and buy-to-let lending, and previous experience managing a sales or business development team in a target-driven environment. Responsibilities for the role of Internal Sales Manager: Lead, coach and develop a team of Business Development Managers to achieve sales, KPI and SLA targets. Build and manage relationships with mortgage brokers, networks and introducers to drive new business. Support brokers with lending criteria, case enquiries and submissions. Monitor team performance, outboun...