We're seeking a highly experienced Client Relationship Manager with a strong background in music and audio production to join a collaborative and innovative team at a leading global manufacturer of audio products. This is a brand-new, full-time permanent role based in Kidlington, Oxford, offering a competitive salary of £45,000 to £60,000, along with flexible hybrid working options and adaptable start/finish times.
In this pivotal position, you'll be a key driver in building and nurturing client relationships, helping to expand business opportunities across a portfolio of respected audio brands. If you're passionate about audio and thrive in a dynamic, people-focused environment, we'd love to hear from you!
Key Accountabilities the Client Relationship Manager:
Develop a comprehensive strategy to build the user community, creating content (tutorials, videos, articles for courses, online events to promote the brands
Recruit and manage relationships with key artists, influencers, producers and partners for brand messaging
Initiate, design and implement loyalty programs centered on the user experience offering exclusive access, special promotions to drive subscription growth
Working closely with the education team to enhance community engagement across platforms and channels
Establish and manage an online platform for prospective customers and users, knowledge sharing and brand engagement
Producing technically correct high quality and engaging content showcasing all brands and their benefits
Analyse, monitor and report on community engagement, identify trends, content performance and product development
Work closely with marketing, sales and development teams to ensure alignment with business objectivesKey Skills Required for Client Relationship Manager:
A degree, higher level qualification, or qualified by experience in music and audio production
Music production experience with a strong understanding of software tools (plug-ins, DAWs, virtual instruments
Proven ability to explain use of audio software
Experience creating and presenting video content across multiple platforms
A passion for audio creation, music technology is a must
Confident communicator particularly with technical focused content
Experience in community engagement, customer success, content marketing within software or music technology would be an advantage
Collaborative team worker with excellent interpersonal skills
Highly organised with meticulous attention to detail
Adaptable in a changing environment
High energy, able to work on own initiative
Creative mindset, a self starterWhat's in it for you?
Salary of between £45,000 and £60,000
Flexible, hybrid working
Joining a highly successful collaborative company who are global market leaders
Training development and progression
24 days holiday which increases by one every two years and capped at 29 days (can also buy and sell hols)
5 hours per week with flexible start/finish times
Annual bonus
Company pension, Salary Extra Health perks scheme, cycles to work, group income protection, group life insurance, discounts on products, employee assistance program