As a Sales Coordinator, you'll play a pivotal role in underpinning our sales success. You'll be the first point of contact for customer accounts, ensuring smooth order progression and exceptional service. Working closely with our Sales Executives, you'll manage enquiries, process orders, and proactively revive lapsed accounts. Your attention to detail and excellent communication skills will help maintain our high standards and drive operational efficiency.
Responsibilities
* Supporting sales growth by managing and streamlining order progression and customer communications.
* Using our CRM system (MS Dynamics) to track leads, update customer records, and monitor sales activity.
* Proactively contacting lapsed or underutilised accounts to unlock opportunities for up‑selling and cross‑selling.
* Collaborating with Sales Executives, purchasing, and logistics teams to ensure timely order fulfilment.
* Handling customer enquiries and processing orders with precision to maintain service excellence.
Qualifications
* Minimum of 12 months' experience in a sales coordination, administration, or support role.
* Proven track record in handling customer enquiries and outbound calls in a phone‑based environment.
* Excellent communication and relationship‑building skills with a friendly, professional manner.
* Strong organisational abilities with a keen eye for detail and the capacity to multitask in a fast‑paced setting.
* Proficiency in Microsoft Office and experience with CRM systems (experience with Microsoft Dynamics is advantageous).
* Familiarity with the packaging or distribution sector is a plus.
At Macfarlane Packaging, we're in the business of protecting what matters – our people, our customers, and the planet. We're equally passionate about growing careers, and this is your opportunity to shine in a role that keeps our sales operations humming. With over 75 years of industry expertise, we combine stability with innovation in a fast‑paced, results‑driven environment. If you're eager to support a top‑performing team and develop your skills in sales administration, read on… At Macfarlane Group, your potential is limitless. We empower our people with structured career pathways and continuous training, so whether you're expanding your skills in sales support or aspiring to new challenges, your future is bright with us.
Benefits
* 25 days holiday (rising to 27 with service) + bank holidays
* Flexible benefits, including enhanced pension and life assurance
* Wellbeing and employee assistance programs
* Extensive training and career development opportunities
* Employee discounts, volunteering days, and more!
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