Customer Service Agent – Hybrid Working
Location: Cambridge, Cambridgeshire, CB1 1HW
Salary: £26,000 per annum + Benefits
Hours: 37.5 hours per week including some weekends and evenings (shifts patterns: 4pm –12am, 12pm–8pm, 6am–2pm and 9am–5pm)
Contract: Full Time, Permanent
Are you experienced in customer service, with good oral communication and organisational skills Would you like to join a highly regarded organisation during a time of growth
Benefits:
• Flexible working (minimum 3 days in the office)
• £26,000 starting salary
• 25 days holiday plus bank holidays
• Great working environment
• Free car parking in central Cambridge including out of hours
• Birthday is not a workday scheme
• Employee Assistance Programme
The Company:
Cintra Language Services Group provides high quality interpreting and translation services to businesses, public sector and voluntary organisations.
The Role:
As part of our service delivery team, you will have a vital role in establishing exactly what our customers’ need regarding interpreting assignments, before finding a suitable interpreter from our linguist database.
Assignments can vary from home visits with Health Visitors to an interview of a suspect in custody or to attending a case in court.
The role involves a wide variety of tasks, from sourcing interpreters and translators to dealing with police officers and handling phone calls, emails and customer requests.
This is an interesting role which does not involve selling services or spending all day dealing with complaints. We are seeking committed people who take pride in their work to join our friendly and supportive team.
The Candidate:
• Customer service experience, particularly over the telephone
• Excellent interpersonal and oral and written communication skills
• Good problem solving and organisational skills
• Computer literate (Outlook and Word)
• Able to work independently with little or no supervision
If you have the relevant skills and experience for this role, please click on APPLY and forward an up-to-date CV highlighting your suitability for the role.
No agencies please