Working Pattern: Working 5 days over a 6 day week
* Mandatory weekend working on a rotational basis *
Contract: Permanent
Please note advertised salary from April 2026
East Anglia Children’s Hospices (EACH) is looking for a Retail Shop Manager to lead the team at our Wroxham Shop. This is a fantastic opportunity to join EACH’s vibrant retail team and manage one of our charity shops to maximise income from donated goods, new products, Gift Aid, and eCommerce.
You’ll support a dedicated team of staff and volunteers, drive community engagement, and ensure a welcoming, inclusive and efficiently retail environment while supporting children and young people with life-threatening conditions and their families.
Our Hoveton shop is located in the heart of the village, next door to Roys and overlooking the busy Norfolk Broads. As one of our newest, largest, and most vibrant stores, it enjoys a loyal customer base and a continually growing number of donors - so there’s never a shortage of incoming stock. Spread across two floors, the shop features a bustling retail space and café downstairs, with a dedicated sorting area upstairs.
What you’ll be doing:
* Leading a team of staff and volunteers to deliver outstanding customer service and maximise income from donated goods, new products, Gift Aid, and eCommerce.
* Creating a welcoming, inclusive and well-presented shop environment.
* Driving performance through effective merchandising, pricing, and promotional activity.
* Building strong relationships in the local community to encourage donations and volunteer support.
* Managing day-to-day operations including health & safety, stock rotation, and financial reporting.
What we’re looking for:
* Experience in retail management, ideally in a dynamic retail or charity setting.
* A warm, inclusive and motivating leadership style.
* Strong organisational and communication skills.
* Confidence using tills, tablets and online platforms (e.g. eBay).
* A commitment to EACH’s values and mission.
* Experience of working with volunteers would be an advantage, however this role would also suit a candidate with high street retail experience.
Want to see what it is like to be a part of our Retail team at EACH? Please click here.
Interested in Learning More Before You Apply?
At EACH, we are committed to ensuring our recruitment process is accessible to everyone and actively encourage applicants to ask questions, request reasonable adjustments or have an informal discussion before submitting an application.
If you’d like to find out more or make a request, please contact the Recruitment Team by email or phone 07442 465971.