Job Description
Job title: Server
Department: Food & Beverage, Gallery
Inspired & supported by: Restaurant General Manager
Salary: £36.667 per hour including service charge
Your purpose will be:
You are an ambassador for exceptional service which is the hallmark of The Savoy’s food and beverage experience. Your warm personal attention makes guests feel unique and valued and creates enduring memories.
You will be accountable for:
* Delivering a memorable and professional 5-star service experience
* Advising guests through enthusiastically sharing your knowledge about our F&B offering
* Delivering on all standards, policies and procedures to create memorable luxury guest experiences
Your key responsibilities & contribution will be:
* Delivering an extraordinary service experience to the highest industry standards with a distinctive personal touch as one team
* Engage with guests to offer exceptional experiences across all aspects of dining, including breakfast, afternoon tea and evening dining
* Assisting guests regarding menu choices in an informative and enthusiastic way
* Taking reservations with all required details
* Boosting our revenue through upselling and other creative initiatives
* Sharing knowledge of offers, promotions, preparation, general hotel knowledge and Savoy stories
Qualifications
What you will need to do in this role:
Essential:
* 1-2 years of serving or hosting experience in a luxury hospitality environment
* Passion for and understanding of 5-star hospitality and what it takes to deliver it
* Empathetic with a talent for building rapport, and reading each guest’s desired level of interaction
* Quick thinking, resourceful and able to solve problems’ at the moment
* Ability to remain calm and courteous at all times
* Ability to work well under pressure in a fast-paced and changing environment
* Able to work collaboratively as part of a team
* Flexibility to work shifts, including weekends and holidays, as per the hotel's operational needs, as well across the day for breakfast, afternoon tea and evening
* Good knowledge of spoken and written English
Desirable:
* Basic knowledge of a POS System
* Basic knowledge of Open table
* Industry-related certifications (i.e. WSET)
Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.
Additional Information
What’s in it for you?
* Competitive salary and additional service charge
* Life insurance and pension
* 31 days of holiday (including public holidays)
* Exclusive discounts:
o Savoy, Fairmont, Raffles, and Accor hotels (friends & family rates included)
o 50% off at American & Beaufort Bars, Afternoon Tea, spa, florist, and select Gordon Ramsay restaurants
o 20% off at other Gordon Ramsay restaurants and Restaurant 1890
* Free stay for two at The Savoy after successful probation
* Colleague restaurant, gym, interfaith prayer room and wellness room
* Laundry services
* Cashback for wellbeing/healthcare expenses; HSF & Perkbox
* Employee assistance program
* Virgin Active and The Gym Group membership discounts
* Cycle-to-work scheme
* Season ticket loan for commuting
* Annual optician reimbursements of £100
* Local discounts for F&B and retail