Vacancy Salary £30,000 + Car Allowance £5,000 + Benefits
Vacancy Location: Motherwell & Newcastle
This is a Permanent, Full Time vacancy that will close in 19 days at 23:59 BST.
The Vacancy
The purpose of this role is to successfully manage our ParcelShop network within a specified territory through the professional selling of our Evri ParcelShop Services to prospective retailers in identified areas to increase coverage, products, and services.
The role includes the day-to-day performance management of these sites to ensure a fantastic customer experience. This role is agile, so travel is required daily to maintain contact with the ParcelShops both within a defined territory and other areas within the UK if required. In this fast-paced role, we will give you the flexibility and autonomy to think both commercially and creatively to manage your territory, ensuring all ParcelShop parcels are handled with care and efficiency.
Key Responsibilities and Accountability
1. Review and make continuous improvements using key reports and MI to drive service improvement with under-performing retailers, tracking achievements against company KPI targets in the parcel journey.
2. Motivate and engage ParcelShop Retailers to ensure high standards of customer service, improving overall customer and client satisfaction.
3. Ensure safe Health and Safety practices are in place and that parcels are stored safely and securely.
4. Maintain cost leadership and profitability control of the ParcelShop locations within the territory.
5. Analyze retailer data in line with retailer performance against company KPI targets and take responsibility for retailer performance within your territory.
6. Ensure maximum awareness of the ParcelShop service through retailer training, updating POS, and promoting local retailer activity.
7. Train all ParcelShops on processes and the correct use of Evri equipment within your territory.
8. Identify opportunities to recruit new ParcelShop locations within a specified area, adhering to operational requirements.
9. Sell additional ParcelShop services where applicable to sites meeting minimum criteria to achieve targets.
10. Complete all retailer administration documents accurately, such as business insurance and public liability.
11. Analyze and react to enquiry and claims data in line with retailer performance against KPI targets.
12. Maintain a regular visit cycle with shops within your territory.
Qualifications and Experience
* Current UK Driving Licence
* Previous experience of coaching, supporting, and motivating colleagues
* Problem-solving and planning effective contingencies and solutions
Technical & People Skills
* Customer-focused approach
* Ability to adapt to different styles and behaviors
* Competent in data interrogation and basic understanding of Excel
Impact & Influence
* Excellent influencing skills within and outside the organization
* Takes ownership of issues and sees them through to resolution
* High levels of self-motivation and initiative
* Track record of adding value, increasing sales, and achieving performance targets
* Strong commercial awareness with strategic thinking in a fast-moving environment
What We Offer
We offer an excellent remuneration package with opportunities for progression, learning, and development. This is a fantastic opportunity to be part of an innovative, forward-thinking business. Do you have the experience, drive, and dedication to make your mark with us?
If so, join us in our exciting operation delivering a superb parcel experience for our customers and clients daily!
About Us
Every parcel, every person, every place – every delivery made for you.
Evri leads in creating responsible delivery experiences, offering the most convenient way to send, receive, and return parcels without harming the environment.
From individual senders to major retailers like John Lewis, Asos, or Next, we handle a wide range of delivery needs with a network of 30,000 couriers, local ParcelShops, hubs, and depots nationwide.
We’ve won numerous industry awards for IT, innovation, and our green fleet. Our success depends on our people—friendly, ambitious, and diverse—passionate about delivering the best customer experience. We offer great career opportunities and look forward to your application.
Employee Benefits
* Free digital GP service for colleagues and family
* Wagestream - access a portion of your earned income before payday
* Free basic Will and discounted partner mirror Will
* 50% discount on sending parcels through Evri
* Cycle to Work scheme
* Company-funded Life Assurance
* Employee Assistance Programme with free counseling
* Career progression opportunities
* Up to 26 days holiday
* Flexible benefits at discounted rates
Privacy
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