Join to apply for the IT Support Engineer role at Flint Bishop.
We are seeking a proactive and customer‑focused IT Support Engineer to join our in‑house IT team. You will play a key role in delivering high‑quality technical support to our lawyers and support services departments, ensuring smooth day‑to‑day operations across the firm.
Key Responsibilities
* Act as the first and second point of contact for IT incidents and service requests, via phone, email and in‑person.
* Diagnose and resolve hardware, software and networking issues within SLA timeframes.
* Escalate complex issues to infrastructure engineers or third‑party suppliers as necessary, ensuring timely resolution.
* Support and maintain end‑user devices including Windows desktops, laptops and mobile devices.
* Specification and ordering of IT hardware and software.
* New user set up and upgrades.
* Assist with account administration in Active Directory, Microsoft 365 and other systems particularly in relation to starters/movers/leavers.
* Maintenance of IT asset management records.
* Provide support for Microsoft‑based technologies including Windows 10/11, Microsoft 365, Teams, SharePoint and Exchange Online.
* Support core legal applications (document management, case management, time recording, etc.) ensuring users remain productive.
* Troubleshoot connectivity issues across wired and wireless networks.
* Assist in monitoring and maintaining infrastructure built on Nutanix HCI and Citrix.
* Contribute to IT documentation, knowledge articles and asset management records.
* Provide support during system upgrades, deployments and firm‑wide IT projects.
* Deliver excellent customer service, maintaining a professional and approachable manner at all times.
Essential Skills, Knowledge and Expertise
* Experience in a 1st or 2nd line IT support role, ideally within a professional services or law firm environment.
* Strong knowledge of Microsoft Windows operating systems and Microsoft 365.
* Good understanding of Active Directory, Group Policy and Exchange Online administration.
* Experience supporting end‑user devices (PCs, laptops, mobile devices, printers, AV).
* Strong troubleshooting and problem‑solving skills with a structured approach.
* Excellent communication and customer service skills, able to support users at all levels.
* Ability to manage multiple issues, prioritise and work under pressure.
* Exposure to Citrix Virtual Apps & Desktops.
Disclosure will be required in the event that a position is offered. Financial checks will be required in the event that a position is offered.
Benefits
* Competitive salary
* Bonus potential
* Great working environment at our Leeds offices
* Career Development opportunities
* 25 days holiday plus bank holidays
* Options to buy & sell 1 week’s holiday
* 1 week’s holiday carry over
* Extra day off for your birthday
* Staff card discount scheme for local shops
* Social days and evenings on the firm
* Staff discounts on legal services
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