An opportunity has arisen within our ICT team for an ICT Service Desk Technician which will be based within our Headquarters in Sheffield.
ICT Service Desk Technician
Location: Central Sheffield Headquarters, S1
Hours of work: Part Time 22.2 Hours per week (Flexi Time)
Working Pattern: Mon-Wed (The post involves working early and late shift patterns. Working from 08.00hrs for the early shift and up until 17.30hrs for the late shift.)
Contract: Fixed-term for 2 years
Salary:£26,403 £28,142 per annum, pro rata, £15,841.80 - £16,885.20 per annum for 22.2 Hours per week (Grade 4)
The key purpose of this role is to:
* Lead the activities of the Servicedesk and the delivery of appropriate levels of customer service and support.
* Take responsibility for implementation of any policies and strategies relating to ITIL Servicedesk Management and Incident Management across the whole of the ICT service.
* Be responsible for the day-to-day operations of the Servicedesk ensuring corporate security and compliance guidelines are achieved.
To be considered for this role, you will have:
* GCSE Maths and English at grade C or above or equivalent
* Knowledge of the ITIL Framework, or significant equivalent experience.
Closing date for applications is Sunda...