Assist. Technical Manager (TEC Telecare)
As part of our succession-planning programme we are offering an ambitious Assistant Technical Manager a structured 12‑month career progression path, to develop into a senior leadership role as our Technical Manager. We are a respected player with high‑quality medical technology equipment designed to help elderly and disabled people live independently, staying safe and in control of their health and well‑being.
Pay & Benefits
BASIC SALARY: £45,000 – £50,000
* Company Car
* Discretionary Bonus
* 23 days Annual Holiday (26 days after 3 years’ service)
* Contributory Pension (5% Company contribution)
* Cash Health Care plan with discounts on dental, optical, and more
* Life Assurance ×3
* Employee Discount Scheme and Employee Assistance programme
* Enhanced Sick Pay
Location & Travel
Home‑based with nationwide coverage, travelling 2‑3 days per week to customers’ sites – occasional overnight stays may be required.
Commutable Locations: Aylesbury, Leicester, Nottingham, Northampton, Birmingham, Cambridge, Milton Keynes, Luton, Letchworth, St. Albans.
Job Description
As our Assistant Technical Manager, you will play a leading part in managing the technical matters relating to strategic projects within our organisation. Your job will be varied and include ensuring both timely and accurate delivery of digital projects.
* Developing a 3‑year rolling new product roadmap, in conjunction with 3rd‑party strategic partners.
* Collaborating with product development teams to innovate, develop and launch new products, installations, and implement technical updates, training sessions, and advice to senior leadership.
* Delivering support for IP and Telecare devices to internal & external customers.
* Monitoring and resolving telecare equipment issues raised by customer services and clients.
* Becoming the TEC product expert – a true technically savvy product champion.
* Diagnosing and resolving connectivity and database configuration issues for monitoring platforms.
* Creating and analysing telecare fault reports digitally, ensuring prompt resolution.
Person Specification
We are interested in receiving applications from professionals who possess strong technical radio frequency (RF) skills gained within an electronics environment. Your sector experience could come from any of the following industries: Telecare, Tech Enabled Care, Avionics, Aerospace, Defence, Telecommunications, NHS, MOD, or MedTech.
* A recognised technical educational qualification, with proficiency in Microsoft Office tools: Word, Excel and PowerPoint.
* Strong troubleshooting skills using PC and / or laptop‑based solutions and test equipment.
* Knowledge of IP and telecoms.
* Confident communicator with the ability to deliver pre‑ and post‑sales presentations to diverse audiences.
* Customer‑focused, excelling in first‑line support, with exceptional accuracy and attention to detail.
Our Company
We are at the forefront of medical technology innovation, providing solutions in telecare, technology enabled care, telehealth, remote monitoring, assistive technology monitoring, and much more. We supply high‑quality solutions for Local Authorities, Housing Associations, Assisted Living, hospitals, hospices, residential and care homes, and patients’ own homes.
Prospects
A structured 12‑month career progression path to develop you to a senior leadership role as our Technical Manager.
Reference
REF: JK18298.
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