Are you passionate about using data to drive meaningful change? As a Performance Analyst, you’ll play a key role in enhancing customer experience across our Delivery Operations by providing insightful, actionable analysis. You'll dig deep into complex data sets, conduct root cause investigations, and deliver performance insights that empower our Field Team to take focused, impactful action. Joining a collaborative team, you'll work across a wide variety of operational metrics - turning data into improvements that shape the way we deliver every day.
This is a great time to be joining us!We are growing year on year, with ambitious plans for future growth and we would love to give you the opportunity to grow with us!
Interested? Take a look below to understand what you’ll be doing as Performance Analyst:
1. Creating, maintaining, and optimising reports and dashboards in Power BI and Excel to support the final mile operation
2. Analysing data to drive informed decision making among stakeholders, ensuring insights are actionable and impactful
3. Developing new reports and data visualisations based on business needs to support performance tracking and improvement
4. Working alongside stakeholders to ensure insights lead to meaningful action plans, monitoring their effectiveness and driving continuous improvement
5. Contributing to the design and implementation of performance strategies by leveraging data to support successful rollouts across the delivery organisation
Still interested? Great News! We are looking for:
6. Proficiency in SQL for data management and analysis is essential
7. Proficient in IT and Microsoft Office Suite, with advanced Excel expertise, including formulas, pivot tables, calculated fields, Power Query, Macros, and VBA
8. Strong experience with Power BI, including creating dashboards and reports
9. Proven experience in analytical roles, managing large volumes of data effectively
10. Storytelling ability, simplifying complex data into clear, compelling narratives
11. Data-driven mindset, capable of identifying trends, patterns, and key insights to drive informed decision-making
12. Meticulous attention to detail, managing high volumes of information and competing priorities without compromising accuracy