Job Description
Front of House Receptionist - Ross-shire (near Inverness)
We are seeking a friendly, professional and customer focused Front of House Receptionist to join our client's boutique hospitality team. As the first point of contact for guests, you will provide a warm welcome, manage reservations and enquiries, co-ordinate check-ins and check-outs, and ensure an exceptional guest experience at all times.
Job Responsibilities
* Greet visitors and clients in a friendly and professional manner, ensuring a positive first impression.
* Manage incoming calls, direct enquiries appropriately, and handle general correspondence efficiently.
* Maintain the reception area, ensuring it remains tidy, welcoming, and well-organised.
* Assist with administrative duties such as data entry, filing, and scheduling appointments.
* Coordinate with other departments to facilitate smooth daily operations.
* Handle incoming and outgoing mail and deliveries accurately.
* Support event organisation and logistical arrangements as required.
* Ensure compliance with health and safety policies within the reception area.
Required Skills & Qualifications
* Previous experience in a reception or front-of-house role is preferred.
* Excellent verbal and written communication skills.
* Strong organisational and multitasking abilities.
* Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
* Professional and approachable demeanour with a customer-focused attitude.
* Ability to remain calm and efficient under pressure.
* Good attention to detail and accuracy in administrative tasks.
* Relevant certifications such as First Aid or Customer Service qualifications are advantageous.
* Strong interpersonal skills and the ability to work well within a team.
* Be flexible in work patterns, weekend work will be required as will early and late shifts.
* Due to the location of the role, a car driver is required.
Brook Street NMR is acting as an Employment Agency in relation to this vacancy.
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